QUALIFICATIONS & EXPERIENCE

• Master’s Degree in RF, Electronics, Telecommunications Engineering, Information Technology or equiva-lent
• Minimum of 5 years of applicable working experience in service management of satellite telecommunica-tions systems/services
• Experienced in the daily usage of office and communication software (Outlook, MS Word, MS Excel, MS PowerPoint, MS Project…)
• Fluency in English, any other language is considered as an asset
• Willingness to travel internationally
• ITIL v4 certifications will be considered an asset
• EU nationality
• NATO/EU SECRET clearances: Candidate might be requested to undergo a security clearance proce-dure in relation to new opportunities.
  SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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ROLE DESCRIPTION SUMMARY

The Customer Service Manager is responsible for the successful management and provisioning of service contracts. This can include also support to the Sales team for the attraction of new opportunities in the domain of services. The incumbent is responsible for guaranteeing that the services are deliv-ered to the customer at the desired levels of quality and to engage and coordinate with all internal stake-holders for this purpose.
The mission consists in the successful management of various services that will support SES Techcom to generate recurrent revenues based on multi-year service agreements in the domain of Satellite Com-munications and network services. Customers are mainly of institutional nature. On a day-to-day basis, the incumbent will mainly collaborate with the SES technical and commercial entities.
This is a fixed-term 12 month contract.