Manager Customer Services at Transport for NSW

Burwood, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-solving, Empathy, Conflict Resolution, Leadership, Customer Service, Data Analysis, Performance Management, Stakeholder Management, Continuous Improvement, Contact Centre Management, Service Delivery

Industry

Government Administration

Description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Working as part of a team delivering high-volume customer enquiry and transactional services, you will lead Tier 0 and Tier 1 support within a fast-paced contact centre environment. This role will see you drive performance, enhance customer outcomes, and lead continuous improvement initiatives. You will lead service delivery and optimise outcomes in a complex, high-volume, multi-channel environment. For more information on this position and business unit, view the role description and information pack. About you Your leadership and customer service expertise, formed across contact centre or shared services environments, will see you excel in driving performance and leading teams in a complex setting. You're recognised as a customer-focused leader, skilled at using data to improve performance, and experienced in managing high-volume operations and stakeholders to deliver results. Note: Travel to various sites is a requirement of this role. Work Location This position can be based in either Dubbo or Parkes. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Monday 8th June 2026. For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid

Responsibilities

Lead Tier 0 and Tier 1 support within a fast-paced contact centre to drive performance and enhance customer outcomes. Optimise service delivery and lead continuous improvement initiatives in a complex, multi-channel environment.