MEET DEEPL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.
Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you’re ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

MEET THE TEAM BEHIND THIS JOURNEY

We are seeking a seasoned, strategic, and people-first leader to manage and grow our Enterprise Customer Success team in EMEA. This leadership role is pivotal in driving customer value, retention, and growth across our largest and most complex accounts.
As the Manager of Enterprise Customer Success EMEA, you will lead a team of experienced Customer Success Managers (CSMs), ensuring they deliver best-in-class customer engagement across onboarding, adoption, expansion, and renewal. You will be instrumental in scaling the team through our next phase of growth, driving operational rigor, strategic account planning, and cross-functional collaboration.
This is an exciting opportunity for a strong people manager who thrives in a high-growth, fast-paced environment and is passionate about developing talent, optimizing customer experience, and driving enterprise customer outcomes.

• Lead, mentor, and develop a high-performing team of Enterprise CSMs across EMEA
• Ensure the team is driving measurable customer value, maximizing product adoption, and securing renewals and expansion opportunities
• Set clear performance expectations, coach to success, and foster a culture of accountability and continuous improvement
• Partner with cross-functional teams including Sales, Product, Marketing, Support, and Finance to ensure a unified and consistent customer journey
• Own and optimize internal processes, customer journey frameworks, and playbooks that drive scalability and consistency across the team
• Serve as a strategic voice of the customer, representing customer insights to inform product roadmap and business strategy
• Support talent acquisition and onboarding as we grow the team; play a key role in hiring top-tier CSM talent
• Analyze team performance and customer health metrics to inform strategy and operational decisions
• Champion a culture of collaboration, inclusion, and high performance