Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT SKILLS DO I NEED?

• 2+ years of experience in a leadership role within Customer Success, Account Management, or a related field
• 5+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company
• Demonstrated success in driving revenue growth and achieving portfolio targets
• A passion for teaching, developing, and growing others
• Exceptional relationship-building and communication skills with cross-functional partners such as regional sales leadership and product/engineering teams to drive positive customer outcomes, as well as customers in the Small Business, Mid-Market, and Key Account segments
• Ability to identify, analyze, and find creative solutions to complex problems
• Able to drive clarity for their team amid shifting priorities and competing initiatives
• Capable of handling competing priorities and projects in a fast-paced environment
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments
• Ability to identify bottlenecks within internal processes, as well as design/implement repeatable and scalable solutions

Please refer the Job description for details