Menlo Security’s mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

JOB DESCRIPTION:

As a Manager of Customer Success at Menlo, your role is to manage and develop a high-performing team of Enterprise and Midmarket Customer Success Managers to ensure we deliver outcomes to both our customers and the business in an efficient manner. You must ensure that our customers continuously realize value throughout the customer journey and become Menlo advocates as we drive renewal and expansion opportunities.
You have the ability to motivate a team relative to the in-depth knowledge of security, the level of expertise to be a strategic advisor, and a proven track record of retaining and expanding customers through value selling. You will build relationships with both internal organizations (Sales, Marketing, Engineering, Support, Product, etc.) and customer personas, including CTOs, CISOs, Security Architects, Security Engineers, Threat Research teams, and administrators. You must be able to develop a team, be accountable for both customer and business results, and be able to present those results at multiple levels inside and outside the organization.

YOUR EXPERIENCE

• 5+ years leading teams in pre-sales, account management, customer success, consulting or similar roles related to driving customer success, retention, and adoption
• Experience with Finance and Government entities
• Experience working with cloud platforms (Amazon Web Services, Google Cloud Platform, Azure), networking, email, and/or cybersecurity technologies
• Previous experience with a SaaS solutions company and/or an enterprise software company
• Strong consulting and project management skills, with validated results working as a reliable advisor to drive business value for customers
• Highly data-driven with a dedication to following the process
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
• Ability to work in a dynamic environment with constant change to address emerging security risks and challenges
• Flexibility for travel up to 25% of your time

Please refer the Job description for details