GET TO KNOW OKTA

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.

WHAT YOU’LL BE DOING

• Lead, coach, and mentor a team of ACSMs to ensure successful onboarding, ongoing development, and measurable impact.
• Drive adoption of Okta’s key features and capabilities (e.g. Security Essentials, Identity Maturity), using a standardized set of plays and success plans.
• Establish team goals and KPIs aligned with customer health, product adoption, renewals, and expansion—track progress and course-correct when needed.
• Collaborate cross-functionally with teams including Sales, Support, Renewals, Product, and Marketing to ensure seamless customer experiences.
• Optimize operations: identify gaps in process, tooling, or automation; propose and implement scalable improvements.
• Engage strategically: step in to support key customer interactions or escalations where needed, modeling effective relationship management.

WHAT YOU’LL BRING TO THE ROLE

• 8+ years of relevant experience, including at least 6 years in Customer Success (preferably in SaaS), and 2+ years managing or leading a team
• Experience working within pooled or digital CS models, and comfort with tech-touch approaches, automation, and AI tooling.
• Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans.
• Strong customer-facing presence; comfortable engaging with stakeholders from IT admins to executives.
• Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy and improve efficiency.
• Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members.
• Deep understanding of customer lifecycle, risk signals, and value drivers.
• Familiarity with Customer Success platforms (e.g., Gainsight, Matik) and CRM systems (e.g., Salesforce).
• Experience with Okta is a strong plus.

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.