Manager, Customer Success at Payoneer

, , -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Retention, Growth, KPI Setting, Process Improvement, Workflow Analysis, Sales Orientation, Upsell Identification, Cross-sell Identification, Data Analysis, Performance Metrics, Communication, Organization, Ownership, Hands-on Work

Industry

Financial Services

Description

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Manager, Customer Success Role summary Payoneer is looking for a highly talented Manager, customer success to join an extremely fast-growing global Fintech business. The incumbent will be tasked to manage a small team of Customer Success Specialists and enable millions of SMBs and professional businesses in the EMEA region (Europe, Middle East and Africa) to get paid globally with Payoneer’s fast, flexible, secure and low-cost solutions. This role is how we serve, support, and grow our customers. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment with an ability to deal with ambiguity and changes. Israel Hybrid Full-time What You’ll Do Lead, coach, and support a team of Customer Success to drive retention and growth both in Israel and other EMEA locations Set clear KPIs and quality standards across account management, activity, and engagement Own process improvement , analyze workflows, identify gaps, and build scalable playbooks and procedures Drive team enablement through training on Salesforce, customer communication, and usage-growth strategies Be sales-oriented ,help the team identify upsell and cross-sell opportunities within their portfolios Listen to customer calls, provide structured feedback, and improve commercial and communication skills Stay hands-on when needed, supporting complex cases and operational workload Act as an escalation point and work closely with risk, sales, product, and operations Use data and performance metrics to improve efficiency, compliance, and customer outcomes Who you are +2 year SDR / BDR Team Lead, Call Center Team Leader or similar customer-facing roles Team lead Experience coaching or mentoring team members Strong analytical and process-oriented mindset Experience building or improving workflows and team processes Commercial mindset with confidence discussing growth and revenue opportunities Excellent communication and organizational skills Proactive, ownership-driven, and comfortable with hands-on work Fluent English Nice to Have Experience in high-volume or call-center environments Additional languages Experience in marketplaces, e-commerce, or payments Salesforce, Sales loft and Gong experience #LI-MI1 The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Responsibilities

The Manager will lead, coach, and support a team of Customer Success Specialists to drive retention and growth across the EMEA region, setting clear KPIs and owning process improvement initiatives. This role involves being sales-oriented to identify growth opportunities while also acting as an escalation point and using data to enhance efficiency and customer outcomes.