At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

WHAT YOU SHOULD KNOW ABOUT THIS TEAM:

• From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services.
• We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face.
• We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion.
• We have impressive members on this team, and are always looking for more amazing talent!

WHY WE HAVE THIS ROLE:

The Customer Success Team is at the heart of Qualtrics. We consult with our customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their business goals and challenges and we provide them with best practice insight and solutions. Qualtrics is seeking a Manager for the APJ Scale Team in Customer Success located in Sydney supporting our Enterprise and Corporate customers. We are looking for a driven and resourceful leader to manage our team of Technical Success Managers and have a huge impact on customer retention and expansion. We have impressive members on the team, and are always looking for more amazing talent.

THINGS YOU’LL DO:

• Grow and lead a diverse and high performing team of world-class Scale Technical Success Managers based in Sydney
• Train, coach, and mentor your team members into top-flight consultants, who partner with our customers in frontline and XM Strategy roles
• Assume revenue responsibility for one of our fast growing regions/segments with specific accountability for achieving quarterly renewal and expansion targets
• Execute the global Scale operating model
• Ensure frontline activation is set to a high standard
• As a member of the Scale leadership team, help to guide and mature our Scale function
• Work with cross-functional counterparts in Sales, Marketing, Global Ops to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion and improve the overall customer experience.
• Communicate team impact and results to key stakeholders globally across Qualtrics