Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition. We’re experiencing solid growth in digitalization projects and are now looking for new colleagues to join us on this journey.
Are you a dynamic leader ready to take charge and drive excellence in Customer Support?
Do you bring experience in leadership and enjoy empowering others to thrive?
As the Customer Support Manager, you will lead and manage a dedicated team of talented Customer Support professionals.
At Cegal, we aim to create something more than just good service — we call it the Cegal Feeling. It’s that unique sense of trust, care, and connection that makes our customers feel truly seen and supported. As our new manager, you will be instrumental in inspiring and developing a team which is dedicated to delivering this experience, ensuring that our customers wouldn’t dream of choosing anyone else.

As our Manager Customer Support, you will be accountable for:

• Supporting and guiding the Customer Support team, fostering a collaborative and high-performing culture.
• Managing daily operations to ensure timely, high-quality customer support
• Developing and implementing strategies that improve service delivery, strengthen team workflows, and build long-term customer trust.
• Monitoring performance metrics and using insights to support team learning and continuous improvement.
• Handling escalated customer issues with empathy and urgency.
• Collaborating across departments to provide a seamless and unified customer journey.
• Providing training, mentoring, and development opportunities to help team members reach their full potential and embody our customer-centric mindset

To thrive in this role we believe you share our passion for technology and interest in learning, and that you probably have:

• A proactive approach to problem-solving
• Strong people development skills and a genuine interest in developing people and helping others grow
• Resilience and can-do mindset
• Strong communications skills both in Norwegian and English
• Technical understanding of ServiceNow
• Familiarity with ITIL processe