Manager - Customer Verification & MIS, BancTakaful

at  Dubai Islamic Bank

JOB DESCRIPTION

To lead and coordinate the activities of the financial validations with emphasis on providing error free validation process with a target to the guidelines from Finance/VAT Team in line with the standards & regulations to achieve department targets and bank strategy.

COMPETENCIES/SKILLS

Minimum Bachelor’s degree.
Minimum 4-6 years in customer service, with minimum 2 years of team management, banking experience is essential.
Job ID JB1100012157

To review and provide regular reports and market feedback to the management in order to facilitate decision making to improve the quality, performance and competitiveness of the bank’s products and services.
Generate consolidated reports for active contracts and share it with the internal stakeholders in monthly basis, and resolve failures once received from GBO/IT.
Perform a reconciliation between the Master Files and the successful payment reports (daily SFTP file), and then any mismatch to be handled accordingly.

Perform reconciliation/validation for the monthly commission/clawback reports received from providers, and manage the collection process through the following steps and in coordination with:

• GBO for financial entries
• Finance/VAT for VAT invoicingProvider for sending VAT able invoices and collection with
• ups within specified TAT.

To ensure that requested cases of new business, amendments and surrender get processed from service providers.
To facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing team operations.
Continually assess the effectiveness of the team in order to improve the quality of service.
Manage and develop the team and individual staff to ensure required levels of competence, productivity and staff motivation.
To identify and suggest areas which can lead to reduction in claw back.
Identify practices that are and are not working and make recommendations to line manager.
To motivate, develop, coach, train, and formally appraise employees to set performance standards, recognize achievement and deal with performance issues.
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.