Manager Deli at Pick n Pay

East London, Eastern Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Growth, Gross Margin Protection, Stock Management, Cost Management, Waste Control, Food Safety Compliance, Team Performance, Quality Execution, Innovation, Customer-Centric Merchandising, Business Acumen, Financial Acumen, Production Planning, Leadership, Coaching, Data Analysis

Industry

Retail

Description

It's fun to work in a company where people truly BELIEVE in what they're doing! To lead, develop, and optimise all Deli Hot and Cold operations within the store, driving commercial performance, operational excellence, and an exceptional fresh food experience for customers. The Deli Manager is accountable for sales growth, gross margin protection, effective stock and cost management, waste control, food safety compliance, and team performance, while elevating the Deli offering through quality execution, innovation, and customer-centric merchandising. Minimum Requirements: Grade 12 (essential). Culinary qualification at level 2 or Hospitality and catering service qualification 3–5 years’ experience in a retail fresh food environment, preferably within Deli, Hot Kitchen, Cold Kitchen, or Ready-to-Eat departments. At least 2 years in a supervisory or management role within food production or fresh retail operations. Proven experience managing margin, waste control, and fresh food operations. Strong knowledge of food safety legislation and merchandising principles. Competencies: Business and financial acumen (margin management, cost control). Solid understanding of high-volume fresh food production planning. Ability to balance operational discipline with product innovation. Leadership capability with strong coaching skills. Analytical proficiency in interpreting sales and performance data. Customer-centric mindset with a strong eye for quality and presentation Good communication skills Key Responsibilities: Commercial and Financial Performance Deliver sales, gross margin, and contribution targets through effective execution of pricing, promotions, and product mix strategies. Monitor daily trading performance, analysing sales, waste, shrinkage, and stockholding to protect profitability. Align production volumes to sales forecasts and promotional cycles to optimise yield and minimise waste. Identify margin leakage and implement corrective action plans to safeguard profitability. Production, Quality and Innovation Manage strict recipe compliance, portion control, and structured production planning frameworks to ensure consistency and cost efficiency. Maintain high standards of food quality, taste profiling, and presentation. Introduce seasonal items, value-added offerings, and trend-relevant products within approved guidelines to enhance competitiveness. Ensure freshness, availability, and optimal stock rotation at all times including the back-up area. Customer Experience and Merchandising Create an engaging, theatre-driven deli environment through strong visual merchandising and food presentation. Execute planograms and promotional displays to maximise conversion. Maintain service excellence standards, ensuring knowledgeable product engagement with customers. Monitor customer feedback and adapt offerings to improve satisfaction and loyalty. Operational Excellence and Compliance Ensure full compliance with food safety legislation, hygiene standards, and internal audit requirements. Monitor temperature logs, food handling practices, and quality control checks. Manage staff scheduling in line with productivity levels and sales demand. Drive continuous improvement initiatives to streamline processes and improve efficiency. Leadership and Team Development Lead, coach, and develop the Deli team to achieve operational and commercial targets. Build capability in production planning, portion control, and customer engagement. Foster a performance-driven culture focused on accountability, quality, and continuous improvement. Reporting and Controls Analyse sales, margin, waste, and stock reports to identify risks and growth opportunities. Implement structured action plans supported by measurable KPIs. Maintain accurate administrative and operational documentation in line with company standards. Closing Date: 04 April 2026 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value. Our Mission We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop Our Values Our values are deeply embedded in our culture and guide our actions: Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success. Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding. Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement. Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box. Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions. Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities. Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions. Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business. Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.

Responsibilities

The Manager is responsible for driving commercial performance and operational excellence across all Deli Hot and Cold operations, focusing on sales growth, margin protection, and cost management. Key duties include managing production quality, ensuring food safety compliance, executing merchandising strategies, and leading team development to achieve targets.