Manager, Deployment at Fortis

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deployment Operations, Team Leadership, Escalation Management, Inventory Management, Forecasting, Vendor Management, Process Improvement, Operational Continuity, System Maintenance, Cross-functional Alignment, Time Management, Problem Solving, Communication, Project Leadership, Training, Reporting Accuracy

Industry

Financial Services

Description

Description The Deployment Manager oversees daily operations of the Deployment team, ensuring efficient workflows, high service quality, and cross-functional alignment. This role leads team performance, manages escalations, maintains operational systems and inventory controls, and drives continuous process improvement across deployment functions. ESSENTIAL DUTIES Lead daily deployment operations, proactively resolving complex requests and managing internal and external escalations. Ensure alignment across Sales, Product, and Deployment teams on offerings, timelines, and delivery expectations. Oversee physical inventory management across all Fortis locations and coordinate with key vendors and strategic partners to ensure accurate forecasting, ordering, and fulfillment. Maintain accuracy of reporting and inventory systems to support operational visibility and control. Manage and ensure operational continuity across core deployment systems and platforms (shipping, gateways, POS platforms, and internal tools). Partner with Finance and Sales leadership to develop and maintain equipment forecasting models. Maintain strong vendor relationships to support inventory availability, logistics, and deployment efficiency. Lead onboarding and ongoing training initiatives, maintaining comprehensive documentation and wiki resources. Drive process improvements, monitor team performance, and implement operational adjustments to meet company and departmental goals. Foster a high-performance team culture through accountability, professionalism, and collaborative problem-solving. Requirements QUALIFICATIONS 2–3+ years of experience in a management or supervisory role. Experience with payment processing systems and familiarity with inventory management and project management tools. Strong organizational and time-management skills, with demonstrated ability to prioritize and delegate effectively. Proven ability to lead, motivate, and develop diverse teams to achieve goals and meet deadlines. Strong analytical and problem-solving skills, with the ability to resolve complex issues and drive data-informed operational improvements. Excellent written and verbal communication skills, with the ability to engage internal and external stakeholders. Demonstrated ability to lead projects end to end, from problem framing and executive-ready presentations to driving cross-functional execution.

Responsibilities

The Deployment Manager will oversee daily team operations, ensuring efficient workflows, high service quality, and alignment across Sales, Product, and Deployment teams. This includes leading daily operations, managing escalations, overseeing physical inventory, and driving continuous process improvement.