You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Manger, Desktop Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions.
This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

PREFERRED SKILLS:

• Proven leadership experience in managing technical teams within enterprise IT environments
• Solid written and verbal communication skills as well as strong interpersonal skills
• Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management
• Strong project management and strategic planning capabilities
• Broad multi-platform and multi-industry experience

ABOUT THE ROLE:

The Manger, Desktop Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

WHAT YOUR WILL DO:

• Team Leadership & Development
• Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.
• Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.
• Conduct regular performance reviews and support career development planning.
• Managing relationships with staff augmentation vendors.
• Strategic Oversight
• Align team objectives with enterprise technology strategies and business goals.
• Drive digital transformation initiatives within the desktop and collaboration space
• Oversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions.
• Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
• Project & Program Management
• Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.
• Partner with cross-functional teams on key projects, including:
• Windows 11, SharePoint, Viva, AWS, Office 365, Azure
• LDAPS, ADFS, Entra ID P2, Conditional Access Policies, Microsoft InTune and BitLocker.
• Operational Excellence
• Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization.
• Ensure smooth operational transitions through effective documentation and knowledge sharing.
• Maintain compliance with architecture, security, and service design standards.
• Defining and tracking key performance indicators (KPIs) for employee experience.
• Using analytics to measure and improve desktop and collaboration teams effectiveness in projects and problem resolution.
• Stakeholder Engagement
• Collaborate with internal IT teams (networking, servers, storage, security, service desk) to deliver integrated solutions.
• Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.