Manager, Development Operations at RAND

Santa Monica, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

156500.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Data Analytics, Project Management, Gift Administration, CRMs, Revenue Analytics, Salesforce, Gift Processing, Gift Coordination, Financial Accounting, Fundraising Reporting, Team Leadership, Training, Communication, Collaboration, Problem Solving

Industry

Non-profit Organizations

Description

Job Type: Regular RAND is seeking a Manager of Development Operations as a leader for its donor database systems. This position will oversee the operations of the donor database, including reporting, list and data management, gift processing, and gift coordination. This role requires a business-minded skill set, with robust experience in gift administration, CRMs, project management and revenue analytics. This position will work closely with the VP of Development, frontline fundraisers, and fundraising operations to contribute to the overall goals and fundraising objectives of RAND. Additionally, this position will work regularly across departments, translating and advocating for fundraising needs to partners across RAND, especially in finance, legal, and research finance operations. This position reports to the Sr. Executive Director, Development Operations. Primary responsibilities include, but are not limited to: Supervise the donor database team and oversee the database functions performed by all Development staff. Work with Development’s executive team to align database and operations infrastructure and reporting needs with overall strategies for fundraising objectives. Collaborate with RAND’s finance, legal, and research operations on complex matters related to gift acceptance and coordination procedures, gift agreements, and fundraising reporting and counting guidelines. Participate in annual business planning by preparing reports to estimate fundraising projections and determine fundraising goals. Collaborate with prospect management to set strategy and develop frontline fundraiser metrics and progress reporting to key internal stakeholders. Oversee the customization and usage of Salesforce in Development, ensuring all projects and enhancements are appropriately prioritized and support the overall fundraising goals; proactively find opportunities to integrate fundraising functionality in Salesforce with the RAND-wide use of the CRM. Determine strategy and set landscape for how Development utilizes Salesforce applications and how best to integrate non-Salesforce tools into department workflows. Define, document, and ensure adherence to database processes including gift processing, gift administration, pipeline management and funder engagement tracking. Qualifications Demonstrated experience in data management and data analytics Experience developing and executing project management plans Knowledge of financial accounting and fundraising counting methods strongly preferred Sophisticated operating knowledge of fundraising database software or Salesforce strongly preferred Ability to translate fundraising needs into technical output Ability to train others and give clear explanations as needed Must be able to pass a background check 3 years of supervisory experience or 5 years of team/project leadership experience Education Bachelor's degree required; master's degree preferred. Experience 6-8 years of relevant experience required. Salary Range: $102,800-$156,500 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate’s work experience, education/training, skills, expertise; and internal equity. The salary range includes base pay plus RAND’s sabbatic pay (which provides additional compensation above base pay when vacation is taken). In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more. Location This position will be located in Santa Monica, CA. Equal Opportunity Employer RAND is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND’s research and analysis address issues that impact people everywhere, including security, health, education, sustainability, growth, and development. RAND has approximately 2,025 people from more than 50 countries working in offices in the United States, Europe and Australia, with annual revenues of $435.8 million. RAND is nonprofit, nonpartisan, and committed to the public interest. Our research is sponsored by government agencies, international organizations, and foundations. We rely on philanthropic support to pursue visionary ideas; address critical problems that are under-researched; and devise innovative approaches for solving acute, complex, or provocative policy challenges. RAND values objectivity and integrity in both its research processes and internal interactions. We emphasize a collegial environment that respects the contributions and dignity of all staff. RAND's reputation is built on quality and objectivity. RAND provides an exciting intellectual environment and opportunities for career growth with challenging assignments. As collaboration in interdisciplinary teams is an essential operating principle at RAND, we hire highly qualified talent and empower our people to do their best work by fostering a culture in which different views, backgrounds, experiences, and perspectives are valued and respected, and staff have a sense of belonging with their colleagues, fair access to opportunities, and feel comfortable bringing their best selves to work each day. As part of our commitment to Equal Opportunity Employment, we welcome all applicants from a broad range of backgrounds and experiences to apply for this exciting opportunity. RAND is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at (310) 393-0411 or at jobs@rand.org and let us know the nature of your request and your contact information.

Responsibilities

Oversee the operations of the donor database, including reporting, list and data management, gift processing, and gift coordination. Collaborate with various departments to align database functions with fundraising objectives and ensure adherence to database processes.