JOB DESCRIPTION

The Manager, DevOps and Infrastructure is responsible for leading and managing the company’s multi-cloud infrastructure, DevOps practices, and system administration. This role ensures high availability, performance, security, and scalability of mission-critical systems while enabling efficient, automated, and defect-free software deployment processes. The manager will oversee a team responsible for CI/CD pipelines, infrastructure as code (IaC), automation, monitoring, configuration management, and system reliability. This position also participates in a 24x7 on-call rotation to support critical infrastructure incidents and ensure operational continuity.

QUALIFICATIONS / REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field required; Master’s degree preferred.
• 7+ years of progressive experience in DevOps and infrastructure roles, including 2+ years in a management or technical leadership capacity.
• Proven experience operating full-cycle SDLC environments including source control, issue tracking, build systems, testing, and production control.

TECHNICAL SKILLS

• Expert-level understanding of the Software Development Lifecycle (SDLC), including source control (e.g., Git), defect tracking, build automation, testing, deployment, and production control.
• Strong programming and scripting skills in TypeScript, Python, PowerShell, C#, and Bash.
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, CloudFormation, Azure Resource Manager templates, and Ansible.
• Experience managing modern CI/CD tools and workflows, including Jenkins, GitHub Actions, GitLab CI, and blue/green deployments.
• Strong experience with containerization and orchestration tools such as Docker, Kubernetes, and LXC.
• Exposure to serverless technologies.
• Proficiency in cloud-native tools such as EC2, RDS, S3, CloudFront, Route 53, ELB, AMIs, and Directory Services.
• Familiarity with Linux and Windows system administration, networking protocols, firewalls, ACLs, DNS, load balancing, proxies, and SOC compliance requirements.
• Understanding of SQL and database architecture for troubleshooting performance issues.

OTHER SKILLS AND ABILITIES

• Strong leadership, communication, and collaboration skills.
• Demonstrated ability to manage multiple priorities in a dynamic and fast-paced environment.
• Analytical mindset with strong troubleshooting and root cause analysis skills.
• Willingness to participate in and coordinate a 24x7 on-call support rotation, including after-hours and weekend availability for critical incidents.
• Commitment to continuous improvement, innovation, and fostering professional growth within the team.
• Long-term thinker who drives excellence, accountability, and shared success across technical and business functions.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead, mentor, and manage a team of DevOps engineers, system administrators, and cloud operations personnel.
• Design, implement, and maintain secure, scalable, and highly available cloud and on-premise infrastructure across AWS, Azure, Google Cloud, and Oracle Cloud.
• Architect and operate CI/CD platforms and tooling to enable seamless software delivery pipelines and improve deployment frequency.
• Execute and manage the complete build lifecycle, ensuring all deployable artifacts are generated accurately and efficiently for non-development environments (QA, UAT, production).
• Develop and enforce repeatable, automated, and defect-free deployment processes across all stacks.
• Implement and coach Site Reliability Engineering (SRE) principles such as automation, visibility, self-healing, high availability, scalability, and root cause analysis.
• Partner with application development and QA teams to design and maintain on-call and incident response processes, release gating workflows, and proactive alerting strategies.
• Collaborate with configuration management teams and developers to define git branching strategies and streamline change control and feature releases.
• Build and maintain monitoring and logging infrastructure to support system observability and rapid issue detection.
• Lead capacity planning, disaster recovery, and business continuity planning; design and implement DR/remote service strategies.
• Perform routine audits and capacity assessments to optimize system performance and resource utilization.
• Ensure all infrastructure and platform processes meet SOC 1, SOC 2, and other relevant compliance frameworks; deliver supporting evidence and documentation during audits.
• Maintain and govern cloud asset inventory to minimize cost and prevent environment sprawl.
• Provide tier 1–3 support for infrastructure services and platforms used by internal technology and business teams.
• Stay current with industry trends and recommend emerging technologies that promote scalability, efficiency, and security.

SUPERVISORY RESPONSIBILITIES

• Directly supervises DevOps Engineers, and Cloud System Administrators.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include recruiting, onboarding, training, mentoring, performance management, and supporting career development.