Job Description:
Job Title: Manager, Digital and eCommerce – Parts and Service
Operating Company: Environmental Solutions (ES)
Location: Chattanooga, TN or Remote
Reports to: Director, Parts Operations
Department: Marketing

POSITION SUMMARY:

The Digital and eCommerce Manager will work with the Parts and Services, IT teams and Digital Marketing teams to support the B2B and B2C eCommerce customer experience, digital communications, analytics, and general marketing support for the parts and aftermarket service business. This revenue centric role will be responsible for driving profitable growth on Environmental Solutions (ES) eCommerce platforms and deliver revenue accountable communications strategies via digital channels. In this role you will have the opportunity to work with a diverse range of parts marketing projects, and communications tactics to support parts sales goals.
Your role will work cross functionally with parts sales, service, whole goods digital marketing, parts product management, engineering functions and IT to achieve our objectives.
This position must be filled by someone who has a passion for Aftermarket products, an understanding of B2B eCommerce strategy and tactics, digital marketing, User Experience design and methodology and who will build in-depth company knowledge. A “can do” attitude, ability to multi-task and excellent customer service skills are mandatory.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.
Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.
Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.
Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.
Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

Please refer the Job description for details