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Manager, Digital Operations Training at Four Seasons Sunrooms and Additions GTA
Ontario, Ontario, Canada -
Full Time

Start Date

Immediate

Expiry Date

10 Feb, 27

Salary

100000.0

Posted On

12 Nov, 26

Experience

15 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Staffing & Human Resources Services

Description
  • A degree in education, instructional design, learning and development, or a related field is preferred. Additional certifications in training or instructional design are an asset.
  • Bachelor's degree or equivalent in a relevant field.
  • Three or more years of experience designing, developing, delivering, and implementing technical or operational training programs, including coordination across multiple stakeholders.
  • Hospitality/service industry experience preferred.
  • Productivity and collaboration: proficiency with Microsoft Office Suite and Microsoft 365, including Word, PowerPoint, Excel, Outlook, Teams, OneDrive, and Microsoft SharePoint.
  • Knowledge and content management: SharePoint sites, pages, document libraries, permissions, metadata, taxonomy, version control, search, content lifecycle governance, and preparation of structured content for AI consumption.
  • eLearning authoring and course development: experience with tools such as Articulate 360, including Storyline 360 and Rise 360; Adobe Captivate; iSpring Suite; or comparable authoring software.
  • Learning management and delivery: working knowledge of learning management systems, virtual classroom platforms, course publishing standards such as SCORM and xAPI, enrolment, completion tracking, assessments, and learning analytics.
  • Digital adoption and in-app learning: familiarity with platforms such as WalkMe, Pendo, and Whatfix for contextual guidance, walkthroughs, tooltips, user onboarding, feedback, adoption analytics, and workflow improvement.
  • Video, screen capture, and multimedia: ability to script, record, edit, caption, and publish concise instructional videos using tools such as Camtasia, Adobe Premiere Pro, Microsoft Clipchamp, or comparable software.
  • Reporting and visualization: knowledge of Excel, Power BI or similar tools for KPI definition, dashboards, scorecards, trend analysis, and actionable performance reporting.
  • Learning technology and AI: understanding of AI-assisted content development, personalization, localization, learner support, analytics, responsible-use controls, information quality, and emerging learning technologies.
  • Project and service management: familiarity with tools such as Jira, Confluence, Microsoft Planner, or comparable platforms for managing scope, timelines, dependencies, risks, approvals, and deliverables.
  • Hospitality and operational systems: ability to learn and support property management, guest messaging, CRM, service optimization, and other hotel technology platforms.
Responsibilities