Manager - Digital Product Management at American Express Global Business

City of Westminster, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Management, Stakeholder Management, Cross-functional Collaboration, Customer Experience Design, Global Platform Scaling, Written And Verbal Communication, Jira, Rally, Technical Fluency, User-centricity, Mobile Development, Web Development, Design Thinking, Scaled Agile, AI Experience Design, User Research

Industry

Financial Services

Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company. The Enterprise Digital Experiences (EDX) team is responsible for the product management of American Express' proprietary digital products - Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization. As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences. As part of EDX, you will work as a Manager, Digital Product Management among a group of other Managers / Senior Managers and partner with Designers, Engineering, Marketers and more to bring ideas to life. You will support the delivery of the product roadmap, help execute on our key priorities and optimise and scale our capabilities to new markets. You will be part of a team that shapes the long-term vision and strategy for Rewards & Redemptions in the for the Enterprise. Working in the Rewards & Redemptions team, you will be responsible for delivering key projects, developing strategies that lead to key business outcomes and executing on the team vision. With an outcome-first approach, our core goals include driving customer satisfaction, engagement and digital adoption. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Lead the product management for Rewards & Redemptions within the Enterprise Digital Experiences team to drive customer satisfaction and digital adoption. Partner with designers, engineers, and marketers to deliver the product roadmap and scale capabilities to new markets.