Manager, Digital Services at Municipal Credit Union

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Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Platforms, Risk Management, Vendor Management, Project Management, Agile Product Development, Communication Skills, Team Leadership, Financial Services, Compliance, Fraud Prevention, Data Analysis, Problem Solving, Customer Focus, Operational Excellence, Collaboration, Attention to Detail

Industry

Financial Services

Description

About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Manager of Digital Services provides oversight of the Clutch, Alloy, Plaid and Stripe platforms. High level responsibilities include driving continuous improvement, sound risk management, and well executed controlled change. Play a pivotal role in ensuring a strong and trusted partnership between the lines of business, IT, Clutch, Alloy, Plaid, Stripe and enterprise operations, facilitating strategic execution and relentless customer focus. Responsibilities: Specific duties include, but are not limited to, the following: * Foster an organizational culture that prioritizes delivering seamless digital experiences while concurrently upholding robust risk management and operational excellence. * Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Credit Union. * Develop comprehensive daily, monthly and annual reporting including key performance and risk indicators. * Create a resilient control environment and a robust risk management framework across various consumer banking digital servicing application, digital sales, and social media platforms, ensuring compliance with evolving regulatory standards. * Assists with vendor management on Digital Channel assigned applications. Adheres to the goals and standards set forth by the Service Level Agreement (SLA). * Monitor and track project progress, identifying and addressing potential risks and issues. * Collaborate with partners in Information Security, Technology Services, Risk and Third Party Assurance to proactively identify and assess emerging risk issues and identify and implement opportunities for continuous improvement of risk management. * Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. * Collaborate with the digital product owners to support, test and launch efficient digital channel products including support of New Product Offerings and capabilities as assigned to ensure an Omni-channel experience across platforms. * Work closely with Contact Center Management and Retail Branch Management to understand teammate and member needs and incorporate into product requirements and document use cases and business specifications. * Serve as a resource and key team member on various project teams, leveraging knowledge of the enterprise operations and business strategy to drive transformative change. * Support risk initiatives by investigating and suggesting informed recommendations/solutions to minimize fraud occurring on digital channels. * Serve as a primary point of contact and SME for the digital team during Internal Audit and oversight reviews from various regulatory bodies. * Coordinate release management initiatives across digital channels with Entitlements team. * Assist in the generation of test plans and data for digital channels. * Proactively identify and mitigate operational, compliance, fraud, and information security risks within the digital platform, products and services. * Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels within the company. * Provides support to assigned functional areas and track assigned programs and systems, including troubleshooting of errors and issues as they are identified. * Provide necessary support efforts to ensure 24x7x365 availability for business applications. Requirements: * Bachelor's Degree in a related field or the equivalent work related experience * Strong understanding of digital platforms and technologies * 10+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations * Demonstrable experience working in banking, account opening, online and mobile platforms * Collaborative and a passion for digital products * Experience defining market and product requirements, user research and AB testing, working with engineering organizations to rapidly deliver high-impact capabilities to market in a scrum/agile environment * You have experience in the Agile Product Development methodology * Experience with core banking processing systems such as Symitar and understanding of APIs(Application Programming Interface) * Experience with account origination systems such as Clutch, Alloy, Plaid and Stripe. * Self-directed, resourceful, and adept working in ambiguous environments * Possess exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely * High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision * Excellent inter-team working skills to develop strong partnership with partner, tech team and operating at leadership levels * Ability to inspire and partner with diverse individuals at all levels of the organization in a diverse, highly cross-functional and matrixed environment * Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff * Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail * Technologically proficient Leadership Competencies: * Proven ability to manage change * Capacity to take calculated risks and innovate * Experience in setting vision and strategy * Lead by example and encourage team in developing adaptability * Successful in communicating effectively * Prioritizes developing others * Thinking that values diversity and difference * Proven ability to build and maintain relationships at all levels of the organization * Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer contribution Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Responsibilities

The Manager of Digital Services oversees various digital platforms, ensuring continuous improvement and effective risk management. This role involves collaboration with multiple stakeholders to enhance digital experiences while maintaining compliance with regulatory standards.