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Manager- Digitization - CX & CC at Mahindra & Mahindra Limited

Muscat, Muscat Governorate, Oman -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digitization, Customer Care, Customer Experience, Project Management, Technical Support, Collaboration, Connected Car, Field Operations, Automobile Dealership Processes

Industry

Motor Vehicle Manufacturing

Description

Responsibilities & Key Deliverables - Digitization of the customer care and customer experience projects to deliver seamless experience for customers / dealerships - Collaboration with business teams from HO & Field to provide integrated and simple solutions of the requirement with the help of development team Key Deliverables: Connected car implementation & Pre-launch (UAT) and launch (Production) CX Initiatives & New product developments Project management for IT Technical support Technical support team management Preferred Industries AutomobileEducation Qualification Diploma in Automobile/ Mechanical Engineering OR Degree in Automobile/ Mechanical Engineering General Experience Should have min 2 to 3 years expereince in automobile dealership processes. Should have understanding on the connected car features. Field operation experience for aftersales is preferred

Responsibilities

The role involves digitizing customer care and experience projects to enhance customer interactions. It requires collaboration with business teams and the development team to deliver integrated solutions.