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Job area: Managerial
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SUMMARY

The Domestic Transport Manager oversees all aspects of the shipping process and performance for domestic cargo, ensuring efficient and timely transport while maintaining compliance with regulations. This role requires strong leadership, communication, and problem-solving skills, along with a deep understanding of airfreight logistics and industry standards.

EDUCATIONAL BACKGROUND / WORK EXPERIENCE

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in freight forwarding, logistics, or a related field is required.
• Prior experience in air & domestic exports and supervisory roles is required.

PREFERRED QUALIFICATIONS:

• Familiarity with air and domestic freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules

SKILLS & COMPETENCIES

• Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.
• Lead Your Team: Excellent leadership and communication skills to manage and motivate a team.
• Lead Your Business: In-depth knowledge of logistics, supply chain management, and air freight principles.

LANGUAGE SKILLS

• Fluency in English is required.

AT WILL EMPLOYMENT

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $78,000.00 - $117,500.00/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DUTIES AND RESPONSIBILITIES

• Manage department performance; Operationally and financially
• Oversee the domestic transport department, including the preparation of shipping documents, compliance, services and bookings with domestic carriers.
• Coordinate with freight forwarders, carriers, and other service providers to ensure efficient cargo delivery.
• Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and ensure satisfaction.
• Address and resolve customer inquiries and concerns promptly.
• Ensure compliance with all relevant regulations, including DOT, customs, and trade laws.
• Stay informed about changes in domestic ground transport market.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on external key performance indicators, such as cargo delivery times, costs, and quality.
• Monitor and report on internal DSV key performance indicators, such as event timeliness, billings days, auto rating, PODs etc.
• Analyze performance data to identify trends and areas for improvement.
• Manage DSV High Value Cargo process and adherence to 100% compliance.
• Manage the use of DSV DeliveryApp with Top 10 carriers.
• Execute formal QBRs with top 5 carriers, minimum 4 times a year.

SUPERVISORY RESPONSIBILITIES

• Supervise a team of domestic team coordinators, support staff, Team lead(s) and/or Supervisor(s).
• Coach and mentor individuals, to support their professional performance and growth.
• Manage ADP and 24hr x 365 days pr year operational coverage.