Manager, Drone Strategy & Operations at DoorDash USA

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

200000.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, SQL, Problem Solving, Collaboration, Leadership, Customer Experience, Operational Performance, Autonomous Technologies, Regulatory Knowledge, Workflow Streamlining, Education, Communication, Execution, Scalability, Action Orientation, Curiosity

Industry

Software Development

Description

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous technologies in a service used by tens of millions of people, then we want to talk to you! About the Role We are hiring for a role which offers a unique opportunity to shape the future of last-mile logistics by: Leading our efforts to deliver the best end-to-end customer experience in drone delivery Building scalable playbooks and SOPs to resolve common customer pain points Collaborating with product, engineering, support, operations, marketing, and external partners to build + pilot tools, streamline workflows, and lay the foundation for scale Improving awareness and education of drone delivery’s consumer value proposition, across speed, quality, affordability, safety, and energy efficiency Traveling up to 20% of the time This is a hybrid role based in the Bay Area. Regular in-person collaboration with cross-functional partners is required to shape product direction, test workflows, and accelerate decision-making. You’re excited about this opportunity because you will… Lead a small, high-performing team Talk to our customers and merchant-partners on a regular basis, ensuring that we’re developing the right experiences in the short- and long-term Influence how we define, evaluate, and expand new service areas to ensure strong operational performance Consistently stay close to the consumer experience to ensure we are building the right product to attract, engage, and retain customers at scale Be the tip of the spear in ensuring that as many customers ordering as many carts from as many merchants are eligible for drone delivery We’re excited about you because… You Use Data to Drive Action: You're confident in SQL and use data to diagnose problems, prioritize work, and guide decisions You Build for Scale: You don’t just patch issues—you think about how things should work at 10x the volume You’re Curious About Autonomy: You’re excited about new technologies and want to help shape how they’re used in the real world You Lead with Clarity: You’ve led cross-functional groups or coached teams and know how to align others and drive strong execution You Move Fast—and Bring Others With You: You’re action-oriented, collaborative, and know how to keep cross-functional partners in sync You Understand the Airspace—or Want To: You’re interested in how drone delivery fits into real-world regulations and logistics, now and in the future. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $136,000—$200,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Responsibilities

Lead efforts to enhance the customer experience in drone delivery and build scalable playbooks to address customer pain points. Collaborate with various teams to develop tools and streamline workflows for operational efficiency.