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Manager - DSMG - BL Flows - Bucket 1 to 15 - Delhi - Videocon Towers - JM at Tata Capital

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debt Collection, Legal Recovery, Agency Management, Compliance, MIS Maintenance, Foreclosure Documentation, Stakeholder Management, Audit, Asset Verification, Risk Management

Industry

Financial Services

Description

• Ensure amounts collected from the customer are deposited in the branch within the specified timeline • Ensure feedback from collection activity is properly updated in Collection System • Adherence to Code of Conduct always • Timely reporting of service issues to the supervisor • Follow all related procedures/documentation wherever applicable • Timely completion of all training requirements – annual refreshers, e-learnings, product refreshers etc. • Closure of all customer escalations within applicable TAT • Maintenance and timely update of the legal MIS • Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region. • Timely implementation of legal tools • Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes • Ensure that all the accounts are managed in a manner so that: • Defined timelines are met • Appropriate approvals are in place • Continuous feedback given to the local Credit team • Maintain relations with the law enforcement agencies for effective recovery of dues • Ensure documentation of Foreclosure files as per checklist • Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations. • Maintain stock of property as per applicable processes • Maintain periodic Asset verifications reports. • Ensure timely update of records for accountholder's change of contact details • Achieve targeted results through interface with internal as well as external stakeholders • Conduct periodic Collection Agency Audit • Exercise adequate control over Agency performance in terms of • Recruitment & training of field collectors • Managing agency and field collector productivity

Responsibilities

Manage the collection of dues and oversee the legal recovery process, including maintaining relations with law enforcement and courts. Supervise collection agencies, ensuring productivity, training, and adherence to compliance procedures.