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Manager - DSMG - Motor Finance - Collections - Flows - Bkt 4+ GNPA - Ajmer at Tata Capital

Ajmer, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collection Target Achievement, KPA Parameter Achievement, Customer Relationship Management, Team Management, Performance Alignment, Document Management, Audit Compliance, Branch Management, Repossession Activity Management, Vendor Management, Agency Management

Industry

Financial Services

Description

Key Deliverables: Collection Activity * Achieve assigned collection target through CREs assigned to them * Achieve assigned target on KPA parameters Customer Relationship * Maintain constant touch with specific customer groups who are difficult to reach through CREs * Visit and meet customers Managing Team * Manage the team of LREs/CREs/AMRs * Should align individual work and performance with the broader team to achieve mutual outcomes * Makes sure self and team adheres to the team's expectations and guidelines, fulfils teams responsibilities and should demonstrate personal commitment to the team. Document Management * Ensure all collection documents are submitted correctly and on time Audit Compliance * Ensure strict audit compliance as per company norms for self and team Managing Branch * Ensure smooth functioning of branch collection without any issues * Manage the repossession activity of the branch Vendor Management * Managing Vendors (Collection agency & Repo agency) Education Qualification: Graduate

Responsibilities

The manager is responsible for achieving assigned collection targets through the management of field collection executives (CREs) and ensuring strict adherence to Key Performance Area (KPA) parameters. Key duties include maintaining difficult customer relationships, managing the team's performance, ensuring document accuracy, and overseeing branch operations including vendor and repossession management.