Manager, Educational Partnership Operations at UMass Global

, , United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

68793.0

Posted On

09 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Partnership Development, Stakeholder Engagement, Cross-Functional Collaboration, Data Analysis, Relationship Building, Compliance Knowledge, Project Management, Communication Skills, Organizational Skills, Problem Solving, Microsoft Office, Google Workspace, Salesforce, Student Support, Accreditation Standards, Social Media Management

Industry

Description

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position. The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report. The Manager, Educational Partnership Operations oversees day-to-day activities and implementation for educational and community partnerships, ensuring smooth coordination across university departments and external organizations. Acting as the primary point of contact for partner-related operational needs, the role facilitates onboarding, compliance alignment, and problem resolution between stakeholders. Responsibilities include overseeing timelines, placements, credentialing documentation, and program logistics; synthesizing partner feedback and data to guide process improvements; and ensuring initiatives meet state, accreditation, and university standards. The Manager supports relationship health through regular check-ins and events, while keeping partnership practices compliant and responsive to stakeholder needs. Remote work from any of the following states – Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. The hiring range for this position is $61,150 to $68,793 per year. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. TYPE OF SUPERVISION: Receive direction from Dean, School of Education. Direction – indicates that the incumbent attains specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Percentage Relationship Oversight Maintain, and strengthen relationships with school districts, nonprofit organizations, higher education institutions, and community partners. Act as a point of contact to troubleshoot issues between students, faculty, and partner organizations, ensuring collaborative, solutions-focused outcomes. Facilitate regular check-ins, meetings, and workshops with partners to assess needs, share updates, and support program improvements. Serve as a liaison across advising, financial aid, scheduling, clinical practice, credentialing, and student services to ensure alignment with partner needs. Gather and synthesize partner and stakeholder feedback to inform program enhancements and long-term planning. Represent the School of Education at external forums, conferences, and community events to promote programs and sustain visibility. Ensure all partnership initiatives align to state, accreditation, and university standards, supporting compliance and external reporting requirements. 50% Operations Oversee timelines, deliverables, and workflows for partnership initiatives, ensuring smooth onboarding of new partners and coordination across departments and with external partners. Manage the logistics of partnership implementation (placements, credentialing documentation, stipends), ensuring operational needs are met. Interpret reports and data produced by internal teams; share insights with partners and internal stakeholders to guide decision-making and improve student outcomes. Translate findings from data and reports into actionable recommendations for program and process improvements in regard to partnership. Facilitate collaboration between advising, financial aid, scheduling, and student services to ensure operational practices align with partnership goals and obligations. Maintain a strong understanding of accreditation, licensure, and institutional requirements; ensure that partnership practices remain compliant by leveraging existing compliance reports. 45% Perform other duties, as assigned 5% TOTAL 100% POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: Bachelor’s degree required; Master’s degree in Education, Higher Education Administration, Educational Leadership, or a related field is strongly preferred. 5+ years of experience in partnership development, stakeholder engagement, or external relations—preferably in an educational, nonprofit, or higher ed setting. Proven ability to manage a portfolio of institutional or organizational partners. Experience using tools such as Salesforce, Banner, Excel, Google Sheets, or other data management platforms to organize and summarize information. Experience coordinating student teaching placements or internships in partnership with K–12 schools or school districts. Demonstrated success in cross-functional collaboration with departments such as admissions, advising, marketing, and academic units. Experience providing direct support to students (e.g., advising, coaching, mentoring), especially those in clinical or practicum settings. Familiarity with maintaining or contributing to organizational social media accounts is a plus. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Strong working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides) Relationship-building and diplomacy with internal and external stakeholders, especially K–12 school partners. Data-informed decision-making—ability to analyze trends and outcomes to guide improvements. Strong understanding of state licensure requirements and accreditation standards for teacher preparation. Experienced in using productivity and collaboration tools such as Microsoft Office, Microsoft Teams, or Google Workspace to support clear, respectful, and engaging communication Ability to learn and leverage AI-powered tools (e.g., Microsoft Copilot, Google Gemini, ChatGPT, Grammarly, or similar) to improve productivity, streamline communication, draft content, summarize information, and support day-to-day administrative tasks Knowledge of academic processes in college/university setting Strong communication skills, both written and verbal, including professional correspondence with school partners and students. Highly developed organizational skills and attention to detail Ability to work effectively and independently within a collaborative remote work environment Ability to prioritize multiple tasks and perform them in a timely and efficient manner Ability to work with deadlines and handle interruptions Willingness to learn new skills Desired: Familiarity with PK-12 education systems and a commitment to supporting educators Understanding of FERPA, including student privacy rights and institutional responsibilities Familiarity with compliance standards related to teacher licensure, placements, and accreditation (e.g., CAEP, CTC, state DOE). Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Zoom, Microsoft Office Suite, including word, excel, teams and outlook or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides). Contact with Students: Frequent Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Frequent SPECIAL REQUIREMENTS: Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review. At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: Health: Medical, dental, and vision coverage with spending account options. Work-Life Balance: Flexible schedules, 1/2 day Fridays (biweekly), remote options, generous time off, and a paid winter break. Financial Security: Life, disability, and supplemental insurance, legal and identity protection, and student debt support. Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. Wellness: Counseling services, Calm app access, and year-round wellness programs. Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to a 6% match for a 9% total employer contribution! Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu. University of Massachusetts Global (UMass Global) is an accredited, nonprofit university offering an innovative approach to online and blended learning. We’re distinctly focused on student success and take pride in delivering an equitable, inclusive, transformative and flexible education. At UMass Global, formerly Brandman University, students benefit from curriculum built with both immediate and future impact in mind. Apply what you learn today as you propel yourself and your career forward into tomorrow.

Responsibilities

The Manager, Educational Partnership Operations oversees day-to-day activities and implementation for educational and community partnerships, ensuring smooth coordination across university departments and external organizations. This role acts as the primary point of contact for partner-related operational needs, facilitating onboarding, compliance alignment, and problem resolution between stakeholders.