Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. In 2015, Bain & Company opened the Global Business Services (GBS) Center in Warsaw, in order to provide the best-in-class internal support, efficiently and professionally, to both leadership and consulting teams in Bain offices across Europe, the Middle East and Africa.

KEY RESPONSIBILITIES AND ACTIVITIES:

• Provide daily direction, communication, and coaching to the T&E tam team
• Ensure all travel and expense practices adhere to company policies and applicable legal regulations
• Conduct new hire support, provide regular performance feedback, and discuss professional development in one-on-one meetings
• Oversee correspondence, identify unusual trends, build strong relationships with key partners
• Review controls on outstanding employee credits and duplicate expenses
• Respond to escalated inquiries, oversee expense review for internal/external audit requests, and perform other duties as requested
• Resolve system issues with Global Financial Systems Support
• Identify ways to improve customer experience through system enhancements and new technology
• Continuously seek ways to improve efficiency, reduce costs, and enhance the user experience for employees when managing travel and expenses
• Lead, motivate, and inspire the team to achieve performance targets and deliverables
• Foster a positive, inclusive, and collaborative working environment
• Regularly assess team members’ performance, providing constructive feedback to improve their work
• Conduct performance reviews, set development goals, and support career growth for team members

ROLE REQUIREMENTS:

• Deep functional knowledge of Travel & Expense principles, processes, and best practices
• Educational background in Finance & Accounting or related areas
• Extensive managerial experience in leading Travel & Expense teams and overseeing operations 8+years
• Ability to provide strategic advice, guidance, and insights in the specialized area of Travel & Expense
• Experience in driving process improvements / process changes
• Strong leadership skills with the ability to mentor and coach team members effectively
• Excellent written and verbal communication skills for engaging and collaborating with stakeholders and senior management
• Proficiency in using advanced ERP financial systems, reporting tools, and analytics software
• Effective organizational and time management skills to manage resources and prioritize tasks
• Proven ability to analyse complex situations, make decisions, and drive results
• Commitment to upholding company policies and promoting a culture of excellence and professionalism