Manager, Employee Relations
(17372)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

ABOUT YOU

We are looking for candidates with min. 5 years experience in a similar role in an international company, preferably within high volume hospitality or customer service industry. To succeed in this role you should demonstrate breadth and depth in strategic thinking with problem-solving ability, using analysis and synthesis. Ability to deliver results with a win-win approach as well as showcasing adaptability and resilience in an ever-evolving environment is key.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories

ABOUT THE ROLE

The Manager of our Employee Relations team will assist the Director of Employee Relations in creating and implementing strategic employee relations programs to build commitment and passion among all colleagues across Atlantis The Palm, Atlantis The Royal and Aquaventure World. In this role you will proactively put initiatives in place that will reduce employee turnover, increase employee engagement and contribute towards Atlantis Dubai becoming an employer of choice. Apart from managing the day-to-day operations, a key aspect of the role involves contributing to strategic HR projects, including data analysis to identify trends that enable the company to take a proactive rather than reactive approach.

KEY DUTIES AND RESPONSIBILITIES:

• Investigations - conducting thorough investigations into allegations and other matters in conjunction with the security department/Audit Department where applicable.
• Disciplinary process - managing preparation for and set down of disciplinary hearings and ensuring all relevant parties are present; working with the department heads to ensure they understand the process and ensuring the resort is compliant with the local labor law, policies and procedures.
• Sickness and absence management - in conjunction with the Director, Medical Services manage all ill health colleagues; create initiatives to reduce abuse of sick leave and to retain colleagues.
• Proactive stakeholder management - using all data available to come up with a proactive plan for the stakeholders and guide them through decisions that they have made; conducting regular focus groups and departmental visits to ensure that effective action plans are implemented and executed.
• Grievance process - dealing with grievances and ensuring the correct procedure is followed and documented; ensuring HOD’s and colleagues understand the process and all grievances are dealt with in a fair manner.