Job no: 550339
Work type: Management (MPP)
Location: San Bernardino - San Bernardino Campus
Categories: MPP, At-Will, Full Time, Human Resources, On-site (work in-person at business location)

JOB SUMMARY

Under general direction of the Director, Employment Services, the Manager, Employment Services is a “working manager” responsible for the day-to-day operations of the employment services department. The Manager, Employment Services provides quality and timely customer service to the campus community and departmental constituents, and advises administrators, staff and faculty of administrative policies, procedures, and legal issues related to employment services functions of the University.

MINIMUM QUALIFICATIONS: REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in Human Resources, Business or Public Administration, or related field.
Three (3) years of professional and supervisory related Human Resources and Employment experience.

Required Knowledge, Skills, and Abilities

• Customer service, problem solving and meeting critical deadlines in a fast-paced environment.
• Strong communication skills (both written and oral).
• Ability to think outside the box.
• Demonstrated computer competency and preferably knowledgeable of higher education administrative
• Computing, document scanning and electronic timekeeping systems.
• Critical thinking skills.
• Proactive, strategic, and detail-oriented approaches with a strong commitment to quality, efficiency, and effectiveness.
• Conflict Resolution Skills.
• Strong interpersonal skills and professional demeanor.
• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Ability to work independently with minimal supervision while prioritizing workloads to meet deadlines
• Ability to identify and implement actionable steps to resolve problems.
• Skilled in building and maintaining relationships with internal and external stakeholders.
• Knowledge of California Employment Laws.
• Knowledge of Applicant Tracking Systems.
• Knowledge of full recruitment cycle.
• Ability to work in a fast-paced environment.

PREFERRED QUALIFICATIONS

• HR Certification (PHR, SHRM).
• Experience working in a complex, public sector, academic or HR environment.
• Extensive experience with project management.
• Extensive experience with training techniques.
• Knowledge of and experience with CSU collective bargaining agreements as it relates to recruitment and posting requirements.
• Knowledge of affirmation action plan administration and data gathering.
• Experience leading a Employment Team in a Higher Education or Public Entity environment is

preferred.

• Experience using PageUp, and LinkedIn as a Recruiter and utilizing search firms as needed.

Student Employment (SE):

• Develop and execute programs, events, and training workshops for student employees and their supervisors.
• Ensure the administration, management, tracking and overall and impact of the program align with university standard and compliance requirements.
• Develop and Implement innovative ways to enhance students’ professional growth at CSU San Bernardino in collaboration with the Career Center and other relevant departments.

CSU San Bernardino in collaboration with the Career Center and other relevant departments.

• Ensure compliance with applicable federal and state laws and university policies and procedures to ensure that all student

employment processes are accurate, compliant, and relevant.

• Conduct a regular review of all policies, protocols, practices, and procedures.
• Manage student personnel records, procedures and other information used by Student Employment to prepare quarterly,

monthly, and annual reports.

• Keep abreast of current federal and state regulations pertaining to student employment, tax treaties, and international student visas.
• Utilize, identify, and develop current and emerging technologies that enhances the delivery of services.
• Oversee and troubleshoot efforts and identify opportunities to streamline and simplify existing processes and practices. Provide findings to Director and make recommendations for improvement.
• Assist in responding to tasks and transactions within PeopleSoft/Cherwell systems for student employees (i.e. hire, change job, end job, personnel data changes, etc.) to ensure timely and accurate processing during high peak times.
• Participate in, facilitate/co-facilitate, and or organize/coordinate events such as job fairs, recognition program(s), College to Career

Readiness and other events.

Compliance and Programs:

• Oversee the background check process and maintain compliance with policy standards.
• Reviews results for all pre-employment physicals.
• Reviews Live Scan results for campus, as needed.
• Conducts and/or consults on specialized background checks for UPD in compliance with POST requirements and regulations (background investigations, pre-employment physicals, psychological evaluations), as needed.
• Oversee internal processes to ensure compliance with all reporting and auditing requirements.
• Ensure compliance with federal, state, and local legislation pertaining to all personnel matters.
• Annually review and make recommendations to the Director for improvements of Employment Services policies, procedures, and

practices.

• Oversee the Offboarding process, volunteer program, and unemployment programs.

Training

• Co-facilitate trainings for the Employment Services Programs.
• Assist or conduct CSU Recruit powered by PageUp training.

Other Job-Related Duties as assigned by Director.