Manager, Engagement & Business Development at CALIFORNIA LIFE SCIENCES ASSOCIATION

South San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

95000.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, Relationship Building, Sales Support, Data Management, Problem Solving, Time Management, Communication, Initiative, Collaboration, Salesforce, Engagement Strategies, Business Development, Event Representation, Process Improvement, Member Engagement

Industry

Non-profit Organizations

Description

Manager, Engagement & Business Development Location: South San Francisco, CA Department: Engagement & Business Development Reports to: Director, Engagement & Business Development Status: Full-Time, Exempt Work Arrangement: Hybrid Salary Range: $80,000–$95,000 Travel: Up to 10% About California Life Sciences (CLS) California Life Sciences (CLS) is the state’s most influential and impactful life sciences membership organization, advocating for the sector and its diverse innovation pipeline. For more than 30 years, CLS has supported companies of all sizes—from early-stage startups to established industry leaders across biotechnology, pharmaceuticals, and medical technology. CLS works closely with universities, research institutions, the investment community, and other critical partners to shape public policy, improve access to breakthrough technologies, educate lawmakers, and advance equity across the ecosystem. With offices in South San Francisco, San Diego, Sacramento, Los Angeles, and Washington, DC, CLS fulfills its mission to protect and nurture California’s life sciences industry—empowering discoveries that lead to healthier lives around the world. CLS Purpose: Empowering our life sciences community to deliver innovative solutions for healthier lives. CLS Core Values: Impact, Integrity, Community, Equity, and Collaboration About the Role The Manager, Engagement & Business Development is responsible for strengthening, expanding, and retaining member relationships while driving revenue growth and long-term value across the CLS membership portfolio. This role serves as the primary point of contact for small member companies and plays a central role in shaping the end-to-end member experience. This position is highly relationship-driven and execution-focused, combining proactive engagement, strategic account management, and data-informed decision-making to increase member ROI, reduce churn, and grow member lifetime value. The Manager partners cross-functionally with internal teams to ensure members are fully leveraging CLS programs, benefits, and resources. Key Responsibilities Member Engagement & Account Management * Serve as the primary relationship manager for assigned member accounts, delivering a high-touch, value-driven member experience * Proactively identify member needs and connect members with relevant CLS programs, resources, and internal partners * Conduct business reviews (virtual and in-person) to demonstrate value, cost savings, ROI, and future engagement opportunities using the Member Benefit Summary * Execute multi-touch engagement strategies throughout the year, promoting cost savings programs, Innovation & Entrepreneurship (I&E) initiatives, and CLS events * Engage with stakeholders across member organizations, including C-suite, HR, Business Development, Marketing, IT/Facilities, Procurement, Supply Chain, and Lab teams Retention, Renewals & Revenue Growth * Own the renewal process for assigned member accounts, particularly small member companies, and achieve annual retention targets * Manage membership renewals and invoicing in collaboration with Membership, Accounting, and internal partners to ensure accuracy and efficiency * Identify, recommend, and implement process improvements to streamline the renewal experience for both members and internal teams * Support incubator strategy and engagement with selling partners to increase participation and utilization of CLS cost savings programs Business Development & Field Engagement * Represent CLS at industry events, association meetings, and conferences to build relationships, generate leads, and stay current on industry trends * Act as an ambassador for CLS within assigned market segments, supporting organizational goals and strategic priorities * Follow up consistently with members and prospects to drive engagement, participation, and satisfaction Data Management, Systems & Reporting * Document all member interactions and activities in Salesforce and maintain accurate records of engagement, renewals, and transactions * Utilize Salesforce dashboards and reports to track progress against defined goals and scopes of work * Review trends related to membership growth, retention, engagement, and benefit utilization to inform tactical adjustments * Support BBS commercialization efforts by reviewing monthly enrollment reports, onboarding new members, confirming contract understanding (e.g., Avantor), and relaying feedback to partners * Monitor and manage the member engagement and renewal pipeline using established sales and engagement processes Qualifications & Experience Required: * Associate or Bachelor’s degree preferred; equivalent experience will be considered * Minimum 2+ years of experience in sales support, account management, or customer service, preferably in a life sciences or B2B environment * Strong relationship-building and customer service skills with a proactive, solutions-oriented mindset * Excellent written and verbal communication skills * Strong organizational, time management, and problem-solving abilities with the ability to manage multiple priorities and deadlines * High level of initiative and ability to work independently in a team-focused environment * Demonstrated alignment with CLS core values: Impact, Integrity, Community, Equity, and Collaboration * Experience using Salesforce; familiarity with LinkedIn as a business development or engagement tool * Travel to and support in-person events, including some overnight travel, across California (primarily in South San Francisco, but also the San Francisco Bay Area, San Diego, Sacramento, and Los Angeles) and occasionally in Washington, DC, requiring reliable personal transportation and availability to travel by plane * This role requires standing for extended periods during events and the ability to lift up to 25 lbs. for event setup and handling materials Preferred: * Background in life sciences, healthcare, or a related industry * Experience working in a membership organization, association, or mission-driven organization Final compensation will be based on experience, skills, internal equity, and organizational budget. CLS is an Equal Opportunity Employer committed to fostering an inclusive and equitable workplace. All employment decisions are based on qualifications, merit, and business needs.

Responsibilities

The Manager, Engagement & Business Development is responsible for strengthening and expanding member relationships while driving revenue growth. This role involves proactive engagement, strategic account management, and collaboration with internal teams to enhance member experience and value.