QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated communication, collaboration, and team skills
• Proven ability to balance complex and often competing priorities
• Ability to thrive in an environment with high expectations for results
• Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
• Experience with CRM systems
• Call center experience preferred but not mandatory

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree or equivalent experience
• 5 or more years of relevant experience
• 2-3 years of fundraising/engagement management experience

THE ROLE

The Manager, Engagement Center – Georgetown is principally responsible for the day-to-day management of the partnership between Legends and Georgetown University. This role is principally responsible for developing and implementing strategies to achieve and exceed the stated goals of the partnership as it relates to annual giving donor participation, retention, and engagement. This critical role will be focused on further developing the relationship between Georgetown and ensuring the Engagement Center develops a culture of innovation. To accomplish this, the Manager will help shape our vision and execution for data enrichment, data segmentation, content creation and distribution, and how we are moving constituents along the engagement continuum.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Hire, train and manage student fundraisers
• Model projections, monitor metrics and communicate results
• Optimize strategies and adapt to maximize success metrics
• Manage day-to-day technology strategy and build-out
• Attend meetings with Georgetown on weekly, biweekly, quarterly & annual basis
• Collaborate & strategize with Georgetown staff
• Understand Georgetown fundraising strategies and execute 1:1 Engagement Center strategy in alignment with Georgetown fundraising strategy
• Establish and execute staff culture and professional development plan
• Execute industry 1:1 communication best practices & tactics

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated communication, collaboration, and team skills
• Proven ability to balance complex and often competing priorities
• Ability to thrive in an environment with high expectations for results
• Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
• Experience with CRM systems
• Call center experience preferred but not mandator