JOB DESCRIPTION:
Accountable for building, maintaining and evolving the culture and community of Engineers and is responsible for coaching on knowledge, skills and performance, building and evolving their capabilities, and advising engineers on their work to ensure solutions meet business needs and aligned with technology strategies and emerging industry standards; this includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards
- Practice Leadership : Define and lead the strategy, roadmap, and implementation plan for the automation practice, covering both QA automation for development teams and Business Process Automation (BPA) /Robotic Process Automation (RPA).
- Change Champion : Drive the adoption of automation technologies and support teams in effectively transitioning to new tools and processes
- QA Automation : Partner with development and QA analysis to design, implement, and manage automation tools, frameworks, and processes for continuous testing and quality assurance.
- Business Process Automation : Collaborate with business stakeholders to identify, evaluate, and prioritize processes that would benefit from automation; lead the design and deployment of RPA/BPA solutions.
- Team Development : Recruit, train, and mentor a high-performing team of automation specialists, ensuring they are equipped with the skills and tools required to support automation across multiple projects.
- Tool and Vendor Management : Partnering with TD procurement team to select and manage relationships with automation tool vendors and service providers, overseeing integration, licensing, and contracts to support project needs.
- Governance and Compliance : Establish standards, governance frameworks, and best practices for automation projects to ensure compliance with internal policies and industry regulations. Align automation standards and frameworks with the organization’s technical architecture, infrastructure, and technology roadmaps.
- Continuous Improvement : Drive ongoing improvements in automation frameworks, identifying opportunities to streamline processes, drive scalability reduces costs, and maximize efficiency.
EMPLOYEE / TEAM
- Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD’s brand
- Connect the alignment of colleague’s contributions with the TD Shared Commitments
- Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
- Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
- Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
- Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
- Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
- Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams
- Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation
- Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
- Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
QUALIFICATIONS:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- 10+ years of experience in automation management, with focus on End to end Business automation deliverables.
- Proven experience implementing and scaling automation frameworks, with a strong understanding of both business process mapping, as well as automation tools/technologies such as UiPath, Blue Prism , or similar
- Practical experience leveraging novel technologies (Gen AI, LLMs, machine vision, other AI/ML technologies) in practical application, with preference to past experience with an experimentation approach to test and validate applicability of these technologies
- Strong leadership skills with a background in building and managing both internal organizational partnerships, as well as high-performing teams.
- Experience having started an automation practice, to scale, in 5-10 years
- Familiarity with agile methodologies and experience working in cross-functional teams
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
- Strong communication skills and the ability to work effectively with stakeholders across IT and generally across TD key business groups
- Ability to work in a fast-paced environment
- Self-Starter – Possess initiative and able to prioritize and meet deadlines.
- Insatiable curiosity – always wondering about the art of the possible, and interested in learning new ideas
- Finance area experience is an asset
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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