Manager Enterprise Agentic Search at American Express Malaysia Sdn Bhd

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Program Management, Project Management, SEO, SEM, Digital Marketing, AI-Driven Search, Conversational Agents, Multimodal Discovery, Stakeholder Communication, Risk Management, Data Science, Governance Standards, AEO Optimization, Experimentation Tools, Platform Evaluation, Cross-functional Collaboration

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth. How will you make an impact in this role? As the Manager of Enterprise Agentic Search, you will play a key role in operationalizing and advancing American Express’s enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search, you will help drive the evolution of our approach to discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems. Key Responsibilities Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems. Translate enterprise-level priorities into actionable workstreams, frameworks, and toolkits for global teams. Lead planning, coordination, and tracking of multi-workstream program. Manage day-to-day execution of initiatives, ensuring alignment with enterprise Search goals. Establish program governance, documentation, timelines, and cross-functional workflows. Drive operational rigor through standardized processes, reporting, and cadence management. Manage dependencies, risks, and stakeholder communication to ensure successful execution. Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to ensure cohesive execution of Search initiatives. Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines. Conduct assessments and provide recommendations on how evolving search behaviors impact Amex marketing and servicing journeys. Support the creation of scalable playbooks and guidance for AEO, agentic search optimization, and next-generation discoverability. Help develop and maintain enterprise governance standards for Search, including content, metadata, data stewardship, and ethical AI usage. Drive adoption of best practices, knowledge-sharing, and pilots across markets and business units through documentation, training, and cross-functional workshops. Assist in evaluating and deploying search enablement platforms, insights, and experimentation tools. Produce presentations and dashboards that measure progress, identify gaps, and elevate enterprise-level insights to leadership. Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity). Preferred Qualifications 4–6+ years of experience in SEO, SEM, digital marketing, or related domains. Excellent Program Management and/or Project Management Skills Understanding of modern search transformation—including AI-driven search, conversational agents, and multimodal discovery—strongly preferred. Experience working in cross-functional environments with marketing, product, analytics, and/or technology teams. Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks. Strong communication, collaboration, and presentation skills. Comfort working in fast-paced, ambiguous environments with evolving technologies. Passion for innovation and the intersection of AI, search, and customer experience. Why This Role Matters The Manager, Enterprise Agentic Search, plays a pivotal role in shaping how customers discover, understand, and interact with the American Express brand in an AI-first landscape. This role turns strategy into reality—building the foundations, frameworks, and tooling that empower teams around the world to succeed in next-generation Search. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The manager will support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems, translating priorities into actionable workstreams and leading the planning and tracking of multi-workstream programs. Key duties include managing day-to-day execution, establishing program governance, and collaborating with partners across various departments to ensure cohesive execution of Search initiatives.