Supervise and support team members, ensuring development, performance, and alignment with ABC standards:

• Coordinate and track Onboarding Project Manager responsibilities and progress.
• Ensure deadlines are met and communicate changes to onboarding procedures.
• Provide daily leadership, feedback, and support to achieve objectives.
• Establish team member goals, conduct performance reviews, and provide career path guidance.
• Facilitate communication between implementation managers, project managers, and stakeholders.
• Monitor and adjust team performance to meet goals and objectives.
• Oversee the Onboarding Project Plan to stay updated on recent and future projects.
• Ensure team members have access to resources necessary to work effectively.
• Lead teams in managing clients through the ABC Onboarding Process, assuming accountability for project resolution:
• Resolve escalated onboarding client issues.
• Facilitate requirements discussions, capture business and financial information, and document integration needs.
• Supervise conversion activities, ensuring effective collaboration with internal ABC departments.
• Provide project completion documentation for a seamless handoff to Customer Success.
• Maintain expertise in client-facing software and systems to address issues and champion product enhancements.
• Lead client discussions during region meetings and gatherings to enhance relationships.
• Record expenses promptly and adhere to company expense policies.
• Perform other duties as assigned by management.