It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of
Inc
. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.
We are looking for a Manager, Enterprise Support – TAM (Technical Account Managers) to join our team located in the EMEA region, reporting to the senior manager of Technical Support based in the US. In this role, you will manage an international team of technical account managers who provide dedicated technical support to our customers covering the APJ and EMEA time zones. This team is responsible for supporting customers with responsibility for all aspects of the Infoblox product set.
You are the ideal candidate if you have enjoy leading teams and collaborating across departments, with an unwavering focus on continuous improvement.

• Manage the daily operational performance of Infoblox’s international TAM team
• Drive resolution of complex production issues, including escalation, delivery, and operational processes
• Hire, develop, and lead a team of TAM support engineers
• Manage the business relationship between customers, the Infoblox team, and partners
• Collaborate with other organizations such as Sales, PM, Engineering, QA, and IT to improve overall customer satisfaction objectives
• Manage workflow relationships with other leaders in the support organisation
• Seek and define improvements in areas of escalation management and processes
• Ensure that current escalation procedures are followed and help educate team members on that process