Manager - Entertainment at Majid Al Futtaim

, , -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Financial Management, Customer Experience, People Management, Health Safety Environment, Audit Reporting, Stakeholder Collaboration, Strategic Stewardship, Communication Skills, Analytical Skills, Time Management, Crisis Management, Service Excellence, Cost Control, Team Development, Negotiation Skills

Industry

Retail

Description

JOB TITLE Entertainment Manager | MAF Entertainment | VOX Cinemas ROLE SUMMARY The role of the Entertainment Manager is to provide leadership, and operational direction to team members across MAF Entertainment assigned site/s. This role will ensure optimal customer experience is delivered consistently while protecting MAF Entertainment brands, guidelines, and monitoring business costs. ROLE PROFILE Operational Leadership & Compliance – Oversees day-to-day site operations, ensuring adherence to MAF Entertainment SOPs, policies, and regulatory standards while driving operational efficiency and compliance. Performance & Financial Management – Monitors budgets, revenue, and profitability (P&L, EBITDA, OPEX), ensuring financial targets are achieved through effective cost control and strategic planning. Customer Experience & Quality Control – Maintains a customer-centric environment, manages escalations, conducts root cause analysis, and ensures service excellence through continuous feedback (e.g., NPS scores). People Management & Development – Leads, mentors, and develops teams; drives a positive work culture, manages performance, succession planning, and delivers employee training and development programs. Health, Safety & Environment (HSE) – Promotes a culture of safety and security; ensures compliance with health, food safety, and crisis management standards through inspections and corrective actions. Audit, Reporting & Continuous Improvement – Coordinates internal and external audits, prepares site reports and business reviews, and ensures timely closure of findings while driving process improvement. Stakeholder Collaboration – Works cross-functionally with internal and external stakeholders to implement initiatives, resolve operational challenges, and align business goals with customer satisfaction. Strategic & Cultural Stewardship – Acts as a culture ambassador for MAF Entertainment, supporting company values, new site launches, and capital projects while embodying “happiness” and service excellence principles. REQUIREMENTS Experience & Industry Background – 6–8 years of operational experience, including at least 2 years in management roles within F&B, retail, hospitality, or customer service. Education & Certifications – Bachelor’s degree in any discipline, with IOSH MS, NEBOSH, PIC 3, and crisis/emergency management training certifications. Strong Leadership & Communication – Demonstrates visionary leadership with excellent communication, interpersonal, negotiation, and influencing skills. Customer-Centric Mindset – Deep understanding of customer needs and proven ability to drive superior customer experiences. Strategic & Analytical Skills – Strong financial, risk management, and legal acumen with the ability to implement effective strategies. Operational & Time Management Excellence – Highly organized with strong time management skills, capable of performing in fast-paced environments.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Entertainment Manager provides leadership and operational direction to team members, ensuring optimal customer experience while adhering to brand guidelines. This role involves overseeing site operations, financial management, and promoting a culture of safety and compliance.