Manager ERP Package Applications at DXC Technology

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, ITOM, Discovery, Service Mapping, Event Management, Cloud Management, Flow Designer, Business Rules, Script Includes, UI Policies, CMDB, ITSM, Agile, JavaScript, Glide API, Integration Hub

Industry

IT Services and IT Consulting

Description

Job Description: Job Summary: We are seeking a talented and proactive ServiceNow Technical Consultant – ITOM. In this role, you will be responsible for the design, configuration, implementation, and support of the ServiceNow ITOM suite, ensuring seamless integration with broader IT Service Management processes and tools. You will collaborate closely with cross-functional teams to deliver high-impact ITOM solutions that drive operational visibility, performance, and efficiency across the enterprise. Key Responsibilities: Lead and support the design, configuration, and implementation of ServiceNow ITOM modules, including: Discovery Service Mapping Event Management Cloud Management Customize and configure ServiceNow components using Flow Designer, Business Rules, Script Includes, and UI Policies Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs Integrate ServiceNow ITOM with CMDB, ITSM, and third-party monitoring tools Perform health checks, gap analyses, and optimizations of current ITOM implementations Assist in the creation of technical documentation, design artifacts, and test plans Troubleshoot and resolve ITOM-related issues Stay current with the latest ServiceNow platform updates, releases, and best practices Support presales and scoping efforts, if required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field 10-12 years of IT experience, with at least 7 years of hands-on experience with ServiceNow, specifically in ITOM modules Strong technical expertise in: Discovery & MID Server deployment Service Mapping & CMDB architecture Event Management and integrations Experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Integration Hub Good understanding of ITIL/ITSM concepts and CMDB design Experience working in Agile environments Strong communication and problem-solving skills Ability to work independently and manage client interactions Preferred Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist – ITOM Preferred Skills: Work on leading-edge ServiceNow ITOM projects Collaborate with global teams and enterprise clients Competitive salary and professional growth opportunities Supportive and innovation-driven culture At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Responsibilities

Lead and support the design, configuration, and implementation of ServiceNow ITOM modules. Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs.