JOB DESCRIPTION:

The Trader Voice Regional Manager is responsible for overseeing voice communication systems and support operations across multiple trading floors and facilities within the assigned region. This leadership role ensures uninterrupted voice communications for traders by managing a team of support analysts, coordinating with IT and network teams, and implementing effective strategies to enhance system performance, reliability, and compliance. The successful candidate will bring a mix of technical acumen, management experience, and a thorough understanding of the fast-paced trading environment.

EDUCATION:

• Bachelor’s degree in computer science, Information Technology, Telecommunications, or equivalent.
• Advanced degree or relevant certification (e.g., ITIL, PMP) is a plus.

Experience :

• 10+ years of technical support experience with a focus on trader voice systems, telecommunication infrastructure, or related technology.
• 5+ years of experience in a supervisory or managerial role, preferably in a wholesale financial environment.

SKILLS:

• Excellent leadership and team management skills with a proven ability to drive operational excellence.
• Strong analytical and problem-solving abilities; capable of performing root cause analysis and implementing preventive measures.
• Exceptional communication, interpersonal, and stakeholder management skills.
• Ability to work under pressure in a dynamic, fast-paced trading environment and manage multiple priorities effectively.
• Strong project management knowledge, with a track record of successful process improvements and system optimization.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.