Manager - Events & The Lounge Operations at Great Eastern Life Assurance Co Ltd

Cuenca, Azuay, Ecuador -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Attention To Detail, Leadership, Supervision, Communication, Interpersonal Skills, Multitasking, Professional Demeanor, Microsoft Office Proficiency, Financial Processes

Industry

Insurance

Description

This role will oversee the day-to-day operations of the lounge and ensure an exceptional experience for all visitors. This role goes beyond front-of-house duties, encompassing vendor management, event coordination, operational upkeep, and administrative responsibilities. The position requires strong organizational skills, attention to detail, and the ability to lead and supervise contracted and partner staff to maintain high standards of hospitality and service. Key Responsibilities: 1. Lounge Operations & Vendor Management Supervise and guide contract staff to ensure smooth lounge operations and adherence to service standards Liaise with vendors regularly to ensure food & supplies are sufficient for lounge operations Manage ordering and receiving of goods to maintain lounge upkeep (e.g., magazine subscriptions, water dispenser filters, scent refills, coffee capsules) 2. Event Coordination Coordinate, and provide logistical and on-the-ground support for events Ensure all event-related requirements are met, including space setup, F&B, speaker arrangements and guest experience 3. Administrative & Financial Management Manage appointments/ reminders/ confirmations/ appointment tracking and rescheduling Prepare and process Expense Approval Forms (EAF) and handle billing-related matters Maintain accurate records of invoices and payments for lounge-related services Manage the lounge booking email inbox: reroute inquiries, escalate issues, and handle bookings promptly 4. Inventory & Asset Management Track and manage inventory of gifts, parking coupons, and other lounge assets Ensure proper safekeeping and documentation of all items 5. Contract Staff Performance & Compliance Conduct monthly performance reviews for contract staff assigned to the lounge Implement appropriate processes for servicing customers/visitors in a customer-centric manner, in accordance with Good hospitality Industry Practice. Maintain site-wide knowledge of building facilities, meeting room locations, special events, and surrounding amenities relevant to the role. Has strong organizational and multitasking abilities Is an excellent communicator and interpersonal skills Is able to lead and supervise staff effectively Is calm, pleasant, and has a professional demeanor under pressure Has proficiency in Microsoft Office and basic financial processes

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Responsibilities

The manager will oversee the daily operations of the lounge, ensuring an exceptional experience for visitors while managing vendor relationships and event coordination. They will also handle administrative tasks and maintain high standards of hospitality.