Manager at EXL Talent Acquisition Team

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Classroom Management, Coaching, Mentoring, Training Material Development, Data Analysis, Interviewing, Customer Service, MS Office, Retirement Plan Knowledge, Communication Skills, Organization Skills, Project Implementation, Learning Needs Analysis, Process Knowledge, Reporting, Issue Mitigation

Industry

Business Consulting and Services

Description

Job Description: Classroom Management/Modules/Up-training/Initiatives/Quality * Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s. * Monitor, coach and mentor trainers to help develop the required skill sets * Develop training materials, activities and assessments. * Facilitate training classes as needed * Help the Senior Training Manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis. * Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program * Protects the confidentiality of client and adheres to company policies regarding confidentiality. * Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed. * Ensure compliance with internal policies and procedures, external regulations and information security standards. Competencies Required: * Excellent communication and organization skills (Discipline & Communication). * Very good coaching and training skills (Knowledge Trasference). * Ability to communicate effectively to a variety of audiences (Reporting and issue mitigation). * Ability to provide and support a vision and direction * Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness * Ability to work with minimum supervision and in a continually challenging environment * Ability to analyze learning needs and assist in the development of customized modules and initiatives * Accepting a high degree of responsibility and accountability for others as well as for self * Deep understanding, appreciation and demonstration of world-class customer service * Understanding of end-to-end processes and appreciation of customer experience’s impact on critical parameters * Knowledge of MS Office – Excel, PowerPoint, Word * Process Knowledge: Strong understanding in various Retirement Plan structures such as Defined Benefits(DB) Contribution(DC) plans, 401Ks, 403Bs and 457 plans, IRAs and pension schemes. (Domain Expertise) * Process Knowledge: Expertise in handling inquiries related to retirement plans, guiding participants with a focus on quality service and accuracy. (Domain Expertise) Eligibility Criteria: * Open External and Internal * Minimum of 1 year Insurance or Healthcare experience is a must * IJP is open to all Lead Assistant Managers * Internal Candidates must have minimum 24 months tenure in EXL and in the current role. * Should not be on PDP/Disciplinary action within 6 months from date of NOD. Please see Progressive Disciplinary Policy for further details. * Should not be on PIP during the time of application. * Candidates must have 3.5 & above rating (Goal & Competency or Composite Rating) * Must have no issues on Attendance and Reliabilities. * College graduate – preferably Nursing, Psychology, Mass Communications, or Education. * Positive feedback from local leadership and their leadership teams.

Responsibilities

Manage and mentor process trainers while overseeing training requirements and developing instructional materials for assigned accounts. Analyze training effectiveness through data and facilitate classes to address knowledge gaps.