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Manager at EXL Talent Acquisition Team
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Quality Assurance, Compliance, Performance Improvement, Analytical Skills, Problem-Solving, Decision-Making, Communication Skills, Interpersonal Skills, Coaching, Continuous Improvement, Detail-Oriented, Operational Excellence, Quality Frameworks, KPI Knowledge, Call Center Best Practices, Quality Monitoring Tools

Industry

Business Consulting and Services

Description
The Quality Manager – Voice Process is responsible for leading quality assurance, compliance, and performance improvement across voice programs. The role ensures audit accuracy, actionable insights, and effective coaching to drive customer experience and operational excellence while partnering with Operations to deliver client KPIs. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Responsibilities
The Quality Manager – Voice Process leads quality assurance and compliance across voice programs. This role ensures audit accuracy and provides actionable insights to enhance customer experience and operational excellence.