Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

CUSTOMER EXPERIENCE

• Ensure shop consistently delivers exceptional customer service in alignment with the company’s values and standards
• Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction
• Promote the company’s brand and values within the community to enhance the customer experience and build loyalty

SKILLS & ABILITIES REQUIRED:

• Minimum of 3 years’ experience in retail or food and beverage management role
• Willingness to work flexible hours including weekends and holidays as needed
• Comfortable using POS systems and scheduling software
• Understanding of budgeting, sales tracking and inventory management
• Demonstrated commitment to exceptional customer service
• Strong leadership, communication and organizational skills
• Proven leadership and organizational skills
• Excellent verbal and written communication skills
• Strong work ethic; ability to problem solve.
• Physical requirements of standing for extended periods and processing shipment up to 30lbs

AMERICANS WITH DISABILITIES ACT (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.

Please refer the Job description for details