ABOUT US

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 50 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to respond to requests and communicate to staff, coworkers, clients, and vendors.
• Consistent and regular attendance required.
• Some exposure to dust and noise.
• Some heavy lifting, standing, climbing.

Supervisory Responsibility:

• Oversight of Facility Operational Team, Mailroom/Production and Front Desk staff

Tools & Equipment Used:

• General office equipment
• Valid California State Driver’s License and state mandated insurance.

Travel:

• Travel will be required.
• Must be able to drive and fly to different Company locations.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

Skills & Qualifications:

• Advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions.
• Advanced knowledge in the areas of office management, ergonomics, typical building maintenance, access control systems, office safety and related principles and procedures.
• Attracts and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Clearly communicates and holds self and others accountable by owning issues, solving problems and continuously seeking and providing feedback, regardless of source.
• Fosters change and improves the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems.
• Works openly with others through honesty, integrity and authenticity.
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, their peers, supervisors and executives.
• Motivates self and others to consistently achieve results that lead to growth and profitability in a constantly changing environment.
• Challenges commonly held assumptions and originates new solutions with cross-functional partnership.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service

Education & Experience:

• Bachelor’s Degree
• Minimum 10 years’ experience in related field
• IFMA Certification preferred or similar facility management certifications
• Experience with commercial office space including real estate leases, project management, tenant improvements, and relocation management

YOUR RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Manage and oversee the maintenance and operations of our leased class A and B office space, in partnership with landlords, vendors and subcontractors and in compliance with our workspace guidelines. Supervise outside contractors as necessary.
• Develop, enforce and regularly evaluate protocols and procedures for team and company operations including Front Desk, Facilities/Maintenance, Production, Mailroom and Shipping/Receiving.
• Negotiate, prepare, implement and administer service contracts, including the preparation of equipment leases, bid packages, etc.
• Write and effectively communicate guidelines and procedures in support of policies, culture and operational needs.
• Proactively partner with shareholders, colleagues and co-workers to understand their evolving operational needs, adjust required support services, reconfigure furniture or support seating changes.
• Direct inspections in support of daily and preventative maintenance and repairs, coordinating work with equipment and service providers as needed.
• Proactively maintain access control equipment including cameras, card readers and locks. Enforce procedures relating to visitor logs, badges and credentialing. Perform regular audits and adjust protocols as required to maintain a secure environment, working with local law enforcement and vendors as needed.
• Compliance with fire, life, safety measures to include any required annual evacuations and related training/communications.
• Execution of emergency preparedness quarterly communication and follow up.
• Develop and maintain the Emergency Response protocol. This includes the selection and purchase of safety supplies, documentation of procedures and execution of training as required. This position does not manage the company Safety program but has a support element as it pertains to the office space/buildings where our staff reside. The Facility Manager is an active participant of the Safety Committee.
• Arrange, execute and maintain professional staffing contracts as needed. This includes temporary agency employees, mailroom and copier operations, etc.
• Support events, adhering to campus guidelines and remaining respectful of the landlord/tenant relationships.
• Support tenant improvements and office relocations including partnership on landlord turnkey construction, installation of furniture, access equipment, data drops, development of key management system for each office, install of amenities.
• Supervise, manage and develop Facility and Front Desk personnel. Manage hiring within budgeted limits with the support and oversight of Supervisor.
• Regularly report to Supervisor with updates on all job responsibilities.
• Attend all company mandatory functions.
• Budget and expense management responsibilities pertaining to areas of oversight.
• Comply with company policies and procedures.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Seek to use environmentally sustainable materials, processes, tools and supplies.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Provide coverage to the Front Desk for as needed during absences, which includes support to arriving guests/clients, receiving payments, paging over the intercom, and ensuring our guests have a positive experience during their visit.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Other projects and opportunities as may be deemed necessary and appropriate for this position.

Skills & Qualifications:

• Advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions.
• Advanced knowledge in the areas of office management, ergonomics, typical building maintenance, access control systems, office safety and related principles and procedures.
• Attracts and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Clearly communicates and holds self and others accountable by owning issues, solving problems and continuously seeking and providing feedback, regardless of source.
• Fosters change and improves the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems.
• Works openly with others through honesty, integrity and authenticity.
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, their peers, supervisors and executives.
• Motivates self and others to consistently achieve results that lead to growth and profitability in a constantly changing environment.
• Challenges commonly held assumptions and originates new solutions with cross-functional partnership.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.

Education & Experience:

• Bachelor’s Degree
• Minimum 10 years’ experience in related field
• IFMA Certification preferred or similar facility management certifications
• Experience with commercial office space including real estate leases, project management, tenant improvements, and relocation management.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 50 lbs.
• Must have finger dexterity for typing/using a keyboard.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to respond to requests and communicate to staff, coworkers, clients, and vendors.
• Consistent and regular attendance required.
• Some exposure to dust and noise.
• Some heavy lifting, standing, climbing