Reference No. R2805218
Position Title: Manager, Field Learning and Development Canada
Department: Customer Facing Canada
Location: Toronto, Ontario (Hybrid) requiring office attendance 3 times per week

SKILLS AND COMPETENCIES:

• Business: Ability to prioritize; Financial and Development acumen; Over achievement against set objectives; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners.
• Leadership: Leads by example and walks the talk; Role models the principles and behaviors of Play-To-Win and Thoughtful Risk Taking. Engages others through active and impactful communication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
• Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.
• Personal Characteristics: Hands-on, accountability, creativity, initiative, high persistence and resilience, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills, empathy to understand the needs of the different businesses within distinct geographies.

• Partners with cross-functional departments (sales, marketing, medical) when onboarding new-hires to effectively facilitate process for new field sales representatives to completing training requirements for certification. Partners with management to ensure programs/materials are relevant and have business focus.
• Point person for Go-To-Market Capabilities relating to Commercial Training
• Partner with internal customers to develop and maintain product & brand related sales training tools, workshops, and classroom presentations to ensure they are current and meet the needs of all stakeholders.
• Constantly assess the effectiveness of the training programs and product learning modules. Proactively upgrades learning material to meet evolving training needs of the sales force.
• Develop continuous learning tools, e-learning, Advanced Training and Experiential training as well as assessment programs to support all sales training programs and that are aligned to a brand and business needs.
• Ensure training projects and materials are evaluated against and meet good training and adult learning principles and ensure all projects and materials have been through the correct regulatory review process before being delivered to field sales forces.
• Support matrix partners by developing training tools, workshops, presentations and brand content for all Brand outreach initiatives and for all Product Launch, Sales, and POA Meetings.
• Develops training strategic imperatives for Market Research, Ad Boards, Task Force, Commercial Brand Teams and Marketing Staff meetings to consult on the development of training tools of promoted products.
• Partner with Operations Excellence team, Incentive Compensation team, Marketing, Field Leadership, Omnichannel Engagement and Leadership Development teams to design Training and Development plans to achieve BU goals.
• Partner with Marketing and Sales leadership teams to measure and monitor the impact of training on the business and make recommendations for improvement.
• Development of Scopes of Work (SOW) for new and existing projects with outside vendors and manage the projects from inception to completion.
• Manage the Certified Regional Training Program, as an extension of Sales Training as well as a developmental opportunity for field representatives.