Manager, Field Operations at Service Experts LLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC, Field operations management, Strategic account management, Subcontractor management, Customer service, Technical direction, Project scheduling, Vendor management, Microsoft Word, Microsoft Excel, Communication, Relationship building, Problem solving, Leadership, Data analysis

Industry

Consumer Services

Description

Welcome! ‎ The Manager, Field Operations leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors. ‎ Job Title: Manager, Field Operations Reports To: Regional Director Employment Type: Full-Time, Regular Department: Administrative Location: San Antonio, TX Join the team of experts and realize your true potential! Why You Should Join the Engineering Excellence Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join our winning team by applying today! Position Summary: Manages account relationship with National Account clients. Analyzes trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment. Review quotes from service providers to customers. Key Responsibilities: Conduct strategic account review meetings with clients on total cost of ownership. Provide direction for CSR’s and sub-contractors to ensure we exceed customer expectations, meet contracted SLAs and commitments Promptly address customer complaints to assure resolution and maintain long-term relationships. Provide technical direction and review of equipment tasking, repair proposals, and recommendations for unit repair and replacement. Interview/vetting and selection of new subcontractors. Monitor client territory coverage to ensure there are enough subcontractor coverage to meet client Service Level Agreements. Manages and participates in Subcontractor business reviews to ensure Client/Engineering Excellence expectations are being met Work closely with clients/subcontractors & clients to ensure that we are meeting all performance standards and expectations, and are viewed as a strategic partner that understands their operating needs and requirements. Help prepare for and participate in customer meetings. Acquire a comprehensive understanding of the customer base and those customers’ requirements. Front line coverage when needed to help with assisting in client services and dispatching Work closely with National Operations Manager to ensure success of daily operations. Maintain accurate records of the condition of equipment and other systems in the facilities. Create a schedule of regular evaluation of the facilities. Manages vendor relationships including proposals. Assumes on-call rotation with other Division staff. Monitors and reviews all service call/PM activity daily, weekly, monthly Required travel approximately up to 10%. Other duties as assigned. Qualifications: Minimum of 5 years as an HVAC experience. Ability to multi-task and prioritize work responsibilities. Ability to work independently and to instruct others. Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information. Must be proficient with computers – including but not limited to Microsoft Word and Excel. Must communicate effectively verbally and in writing with customers and service technicians. Strong communication and relationship building skills ‎ Minimum Experience: 6+ years Years Minimum Education: Bachelor's Degree ‎ ‎ Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.

Responsibilities

The Manager, Field Operations leads the field management team to meet operational objectives and manages account relationships with national clients. They are responsible for overseeing service providers, monitoring equipment maintenance, and ensuring performance standards are met.