Manager, Field Service at ASM

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

External Escalation Lead, Subject Matter Expert, 8D Problem Solving, Technology Qualifications, Cross-functional Taskforces, Data Analysis, Cost-of-Ownership Improvement, EHS Compliance, Account Strategy, Capacity Planning, Team Leadership, Feedback, Change Management, Innovation, Predictive Modeling, Semiconductor Equipment

Industry

Computers and Electronics Manufacturing

Description

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. As a Manager, Field Service at ASM, you will lead critical service operations for key customers, ensuring our advanced semiconductor equipment delivers safe, reliable and predictable performance in the fab. You will act as an external escalation lead and multi-system subject matter expert, driving technology qualifications, cross-functional taskforces, and data-driven improvements that shape uptime and cost of ownership. By guiding a high-performing team and collaborating closely with customers and internal partners, you will help advance ASM’s strategy, strengthen customer trust, and influence how next-generation chips are made. What you will be working on Technical and escalation leadership Serve as the external escalation lead for critical customer issues, coordinating responses across field service, engineering, and customer teams. Act as subject-matter expert (SME) for multiple core systems and at least two ASM toolsets, supporting all configurations. Lead and coach teams in 8D and other structured problem-solving approaches, embedding strong diagnostics discipline in day-to-day service work. Guide technology qualifications at customer sites, leading cross-functional process taskforces to secure successful performance and ramp. Correlate cross-fab and multi-system data sets, develop predictive models, and translate insights into practical actions for customers and internal teams. Drive cost-of-ownership improvements by feeding learnings into design reviews, maintenance strategies, and service offerings. Safety, environment, and compliance Provide strategic vision for safety and environmental practices across your area of responsibility, always putting people and equipment safety first. Partner closely with corporate EHS to anticipate regulatory requirements and ensure compliance with local and global standards. Lead high-level safety decisions, championing a culture where safety, quality, and care are non-negotiable. Customer and account leadership Guide account strategy for critical customers, partnering with sales, account management, and business units. Influence capacity planning, technology adoption, and service strategies based on deep understanding of customer roadmaps and fab priorities. Incorporate customer feedback, performance data, and market trends into your planning, helping ASM stay ahead of industry developments. Represent ASM as a trusted advisor, clearly communicating our vision, roadmap, and value to customers at multiple levels. Team leadership and collaboration Communicate ASM’s strategy and team goals in a clear, inspiring way so everyone understands how their work contributes to our long-term ambitions. Set and communicate clear expectations for performance, safety, and quality, aligning day-to-day work with organizational goals. Hold yourself and others accountable for meeting commitments, promoting a culture of ownership, follow-through, and continuous improvement. Create and maintain a learning culture: provide regular feedback, encourage skill development, and open opportunities for growth. Empower others by delegating responsibility appropriately and fostering autonomy in decision-making. Foster an inclusive, positive team environment where people feel valued, respected, and motivated—helping to attract, retain, and inspire top talent. Drive cross-functional collaboration across local and global teams, ensuring diverse perspectives are considered in decisions and initiatives. Change, innovation, and One ASM mindset Encourage and support the sharing of new ideas, creating a culture where innovation is welcomed, constructive challenge is embraced, and ideas are acted upon. Model resilience and a solution-focused mindset when facing changes or escalations, helping others navigate challenges with confidence. Promote a growth mindset, encouraging colleagues to see change as an opportunity for learning, improvement, and innovation. Communicate change clearly and consistently, reinforcing alignment with organizational goals and the One ASM mindset. Drive collaboration across teams and regions to ensure a unified response to major changes and strategic initiatives. What we are looking for Bachelor’s degree in Engineering, Physics, Materials Science or a related technical discipline and 16+ years of relevant experience; OR Master’s degree and 12+ years of relevant experience; OR PhD and 8+ years of relevant experience. Ability to travel up to 20% domestically and internationally. Ability and willingness to work long-hours when needed to solve escalations. Significant experience in the semiconductor equipment industry in service, field support, or customer operations roles. Proven track record as an escalation lead and technical SME for complex equipment or process systems at customer fabs. Experience with at least two advanced semiconductor equipment platforms; familiarity with ASM toolsets and configurations is a strong advantage. 1–3 years of people management and/or formal leadership responsibility (e.g., leading teams, projects, or major customer programs). Demonstrated experience applying structured problem-solving methodologies (such as 8D) in high-stakes customer environments. Strong focus on safety, quality, and risk management, with experience partnering on EHS, compliance, or regulatory topics. Excellent communication skills in English, with the ability to explain complex technical topics to different audiences in a clear and inclusive way. What sets you apart Direct experience with ASM equipment and processes across multiple configurations and fabs. Hands-on experience developing predictive models or advanced analytics from cross-fab or multi-system data, and turning insights into action. A strong track record leading cross-functional taskforces, technology qualifications, or complex escalations involving customers and multiple internal groups. Demonstrated impact on cost of ownership, reliability, or product performance through design review participation or feedback loops with R&D and product teams. Proven ability to guide account strategy for critical customers, including capacity planning, ramp management, and technology insertion. Experience building, mentoring, and scaling service or field teams in fast-paced, global or multi-site environments. Ability to navigate ambiguity, make sound decisions with incomplete information, and keep teams focused on priorities during change. Passion for developing people, fostering inclusive cultures, and helping diverse teams perform at their best. Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Responsibilities

The Manager, Field Service will lead critical service operations for key customers, ensuring safe and reliable performance of advanced semiconductor equipment by acting as an external escalation lead and subject matter expert. This role involves guiding a high-performing team, driving technology qualifications, leading cross-functional taskforces, and developing data-driven improvements to uptime and cost of ownership.