Manager Field Services at UnityPoint Health

West Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field service management, IT operations, Team leadership, Healthcare IT, Incident management, Troubleshooting, HIPAA compliance, HITECH compliance, SLA management, Network connectivity, Telehealth platforms, Project alignment, Analytics reporting, End-user support, Escalation management, Operational excellence

Industry

Description

Overview Location: Within UnityPoint Health footprint- IA, IL or WI We’re seeking an experienced IT Manager of Field Services to lead and elevate field support operations across multiple markets. In this role, you’ll oversee teams of skilled technicians who deliver on‑site and remote support for a wide range of end‑user technologies. You’ll ensure reliable, high‑quality service delivery in a fast‑paced, multi‑site healthcare environment where technology directly impacts patient care and operational excellence. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Join our team of experts and make a difference with UnityPoint Health. Responsibilities Manage daily field service operations across assigned markets, ensuring timely resolution of incidents and service requests Oversee installation, maintenance, and troubleshooting of end‑user devices including PCs, laptops, tablets, smartphones, printers, and scanners Coordinate support for network connectivity, telecom systems, and telehealth platforms to maintain reliable clinical and business operations Ensure compliance with IT policies, security standards, and healthcare regulations such as HIPAA and HITECH Partner with the Sr. Manager of Relationship Management and regional informatics to align IT priorities with regional strategy Support coordinated communication, project alignment, and collaboration across regional IT initiatives Develop strategies and methods to deliver accurate, timely information to healthcare providers and support enterprise solution implementation Review analytics reports, ensure SLA adherence, and drive service‑level improvements across high‑priority applications Establish proactive IT rounding schedules for hospital and ambulatory departments to strengthen service visibility and responsiveness Monitor service performance, lead escalation management, and execute improvement plans to enhance customer experience and operational reliability Qualifications Education: A Bachelor's degree is required Equivalent education and work experience will be accepted only if previous experience applies to specific system Experience: Five (5) years of experience in Information Technology is highly desired Three (3) years of managerial experience is highly desired License/Certification(s): A valid driver’s license is required when driving any vehicle for work-related reasons

Responsibilities

The Manager of Field Services will lead teams of technicians to deliver on-site and remote support for end-user technologies across multiple healthcare markets. They are responsible for ensuring service reliability, maintaining compliance with healthcare regulations, and driving operational improvements through analytics and proactive rounding.