Manager, Finance Operation (Agency Compensation) at Chubb

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compensation Calculation, Governance Framework, SOPs, Internal Controls, Agency Debt Collection, Distribution Compensation, Settlement Framework, Risk Appetite, Financial Reporting, Audit, Stakeholder Management, Credit Control, Bad-Debt Prevention, P&L Assessment, Provisioning, Write-Offs

Industry

Insurance

Description

The specialised role is responsible for (1) reviewing compensation calculation; (2) establishing and overseeing the governance framework, SOPs, and controls for agency debt collection and distribution compensation within Finance Operations. This role acts as a control function (second line within Finance Operation), ensuring payroll calculations for agency and broker channels are accurate, and processes executed by Agency Administration are accurate, compliant, and consistently applied, including the review and approval of settlement plans. The role is to ensure that decisions on collections, settlements, and compensation are aligned with financial reporting, integrity, risk appetite, and cash-flow objectives. Key Responsibilities: Agency Debt Collection Governance (Checker Role) * Own and maintain finance operations SOPs, policies, and controls for agency debt collection * Review and challenge aging reports, high-risk accounts and actions proposed by Agency Administration, ensuring policy compliance and correct financial treatment * Perform targeted checks on accounts and transactions to confirm execution, documentation and GL alignment Provide insights and recommendations to strengthen credit control and bad-debt prevention Distribution Compensation Governance & Oversight * Lead end to end SOPs and control design for distribution compensation within Finance Operation * Act as checker for compensation runs, exceptions, and manual adjustments, ensuring maker/checker, reconciliations and GL consistency * Coordinate to support the new compensation system go-live Q4 2026 (full transition by early 2027), embedding controls, reports, and Finance-led processes Settlement Framework & Policy Oversight * Define and maintain a standard settlement framework (criteria, approval limits, discounts/waivers, repayment terms) aligned with Finance policies and risk appetite * Review and approve settlement and repayment proposals, ensuring sound financial impact assessment (P&L, provisions, write-offs, cash) * Monitor settlement outcome and trends (recoveries, write-offs, repeat delinquencies) and recommend policy or process refinements Controls, Governance & Stakeholder Management * Ensure all processes meet internal control, audit, and regulatory requirements * Keep process maps, SOPs, and control matrices current * Lead or support control self-assessments, remediation actions and audit requests relating to agency debt and compensation * Act as the Finance Operation counterpart to Agency Administration and other stakeholders, ensuring operations align with Finance’s control framework and Finance-led operating model

Responsibilities

This specialized role is responsible for reviewing agency compensation calculations and establishing governance, SOPs, and controls for agency debt collection and distribution compensation within Finance Operations. The function acts as a control point, ensuring accuracy, compliance, and consistency in payroll calculations and settlement plan approvals for agency and broker channels.