Manager, Finance, Transactions & Records at Transport for NSW

Burwood, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Management, Shared Services, Contact Centre Management, Performance Management, Data Analysis, Stakeholder Management, Conflict Resolution, Problem Solving, Compliance, Continuous Improvement, Communication

Industry

Government Administration

Description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Working as part of a team delivering high-volume transactions, and records services, you will lead Tier 0 and Tier 1 service delivery in a fast-paced shared services environment. This role will see you drive performance, strengthen compliance, and lead continuous improvement. You will lead and optimise service delivery outcomes in a complex, high-volume environment. For more information on this position and business unit, view the role description and information pack. About you Your leadership and operational experience, formed across shared services, or contact centre environments, will see you excel in driving performance and managing competing priorities. You're recognised as a results-driven leader, skilled at using data to improve performance, and experienced in managing high-volume transactional services and stakeholders Note: Travel to various sites is a requirement of this role. Work Location This position can be based in either Sydney or Newcastle. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Monday 8th June 2026. For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid

Responsibilities

Lead Tier 0 and Tier 1 service delivery for high-volume transactions and records within a shared services environment. Drive performance, strengthen compliance, and implement continuous improvement initiatives to optimize service outcomes.