WHAT IS THIS POSITION ABOUT?

The Financial Reporting team is a customer focused team; they support the business and client activities of the Operations division of BNP Paribas Securities Services. The team has extensive interaction and dealings with various managers and all teams within the Operations division as well as other internal BNP Paribas Securities Services teams such as the Risk Function and Relationship Management teams.
The team is responsible for managing the overall delivery of regulatory reporting and tax services to all our Asset and Fund Services clients.
This includes the following-
Managing the client relationship from a regulatory and financial reporting perspective.
Industry involvement in APRA, financial reporting and software user forums.
Monthly, quarterly and annual deliverables
Performing an internal audit function in ensuring accounting records are maintained and are accurate.
Working with other departments to resolve internal and external queries.
All services delivered by this team are required to consider current legislative and regulatory requirements and they must comply with operational risk guidelines. The team is involved in all major projects and transitions. Also, the investigation, management and resolution of any client queries and issues which are directed to the team.

SUMMARY OF THE ROLE

The Manager will report directly to the Head of Financial Reporting and Tax Services, and will be responsible for managing a specialist team. The Manager will be responsible for the allocation of work to staff and ensuring the timely and accurate delivery of reporting and calculation services to Clients in accordance with service level agreements.
On a day to day basis, the Manager provides support to the Senior Financial Accountants, enabling them to manage their clients and deliverables and assisting them to resolve specific queries with the client. The Manager is the escalation point for all of our clients.
Working with various teams and individuals in the Operations division, the Manager is enlisted with facilitating excellent client support and service; they deal in a pro-active and effective manner with clients, both internal and external.

PRIMARY ROLE RESPONSIBILITIES

Manage the Senior Financial Accountants to facilitate them to act as the operational contact for a group of allocated clients and to participate in client service level reviews and other ad-hoc meetings. Act as the escalation point for the Senior Financial Accountants at these reviews and meetings.
Ensure that allocated client profiles are managed and agreed with all the relevant stakeholders (including clients and fund administration).
Ensure that deliverables to clients are delivered accurately and on time in accordance with agreed Service level agreements (SLA).
Ensure that client queries are resolved in a timely manner and that any issues are escalated to the Head of Financial Reporting & Tax Services.
Ensure testing of templates, processes and system changes are completed accurately and on time to ensure compliance with current legislation and internal policies.
Provide transitions support towards the setup of new portfolios or restructures as per client instructions.
Perform formal supervision and controlled self-assessment testing of procedures and deliverables with our agreed risk management framework.
Participate and actively drive initiatives aimed at improving efficiency and reducing operational risk within the business.
Provide training and development to staff within the team and be able to manage their expectations and development over time.
Support the wider team at peak periods and act as the operational cover for other staff, including other team managers within Financial Reporting.