JOB REQUIREMENTS:

• Bachelor’s degree in Business, Operations, Finance, or related field (or equivalent experience); franchise experience preferred.
• 3+ years in operations, project management, or franchise support roles; financial acumen strongly desired.
• Strong understanding of operational processes, franchising principles, and retail best practices.
• Exceptional communication and interpersonal skills, with the ability to influence across all organizational levels.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and SharePoint; experience with Power BI and database reporting tools preferred.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively, adapting to shifting priorities.
• Willingness to travel up to 15% as needed.
  

  LI-JD1

JOB PURPOSE:

The Manager, Franchise Support is responsible for leading operational initiatives, supporting franchisee success, and driving process improvements across the franchise network. This role partners with internal teams, vendors, and franchisees to implement strategic programs, enhance operational efficiency, and ensure alignment with RACFI objectives. The position combines operational project management, IT Support insight, and relationship management to support the growth and profitability of the franchise system.